Phone Number 3053032333
Courtyard Houston Brookhollow
2504 North Loop West, In Houston (Brookhollow), Houston, TX 77092, United States
Rating
4.2
Price Level
$$
Rooms
197
Pets
No
22
Jan

Courtyard Houston Brookhollow, Houston

Courtyard Houston Brookhollow

Stop at Courtyard Houston/Brookhollow to discover the wonders of Houston (TX). Offering a variety of facilities and services, the property provides all you need for a good night's sleep. Service-minded staff will welcome and guide you at Courtyard Houston/Brookhollow. All rooms are designed and decorated to make guests feel right at home, and some rooms come with flat screen television, air conditioning, heating, desk, telephone. The property offers various recreational opportunities. Courtyard Houston/Brookhollow combines warm hospitality with a lovely ambiance to make your stay in Houston (TX) unforgettable.

Courtyard Houston Brookhollow

Price & Availability

Overall

Excellent
4.2
971 reviews
5
42
4
51
3
41
2
26
1
10

Customers Review

Value 3.9
Location 4.1
Cleanliness 4.4
Comfort 4.2
Neighborhood 3.9
Amenities 4.1
Condition 4.1
Quality 3.8
Recomendation 86.4%
“Your front desk manager Karen is an exceptional employee and a shining example of how good customer service can make or break a trip. From the moment I checked in, I was greeted warmly by Karen and her smile. She was attentive, alert, and inviting. Set the tone to my 4 day long trip, and made me feel as though I had a new home away from home. The hotel needs some updates, but I didn't even notice right away! Karen disarmed my usually particular eye with her overwhelmingly accommodating nature. I look forward to your hotel updates, but I will stay there again without them so long as exceptional individuals like Karen continue to be employed at your establishment. Sua gerente de recepção, Karen, é uma funcionária excepcional e um exemplo brilhante de como um bom atendimento ao cliente pode fazer ou estragar uma viagem. A partir do momento em que fiz o check-in, fui recebido calorosamente por Karen e seu sorriso. Ela estava atenta, alerta e convidativa. Defina o tom da minha viagem de 4 dias e me fez sentir como se tivesse um novo lar longe de casa. O hotel precisa de algumas atualizações, mas eu nem percebi de imediato! Karen desarmou meu olho geralmente particular com sua natureza esmagadoramente acomodada. Aguardo as atualizações do seu hotel, mas ficarei lá novamente sem elas, desde que indivíduos excepcionais como Karen continuem trabalhando em seu estabelecimento.”
— Matt N
“Both associates when I arrived and left were extremely nice. And unfortunately my room was not a pleasant stay at all. There were dead bugs in the floor, most towels were dirty, hair left in bathroom, and some bed bugs that left bites and bumps on me. I've been a Marriott member since 2009 only staying in Marriott properties mostly during travel if available. This is the first property I've experienced this type of stay. I do plan on reaching out to management to offer feedback, as I do care and invested in this company. Ambos os associados quando cheguei e saí foram extremamente agradáveis. E infelizmente meu quarto não foi uma estadia agradável. Havia insetos mortos no chão, a maioria das toalhas estava suja, cabelos deixados no banheiro e alguns percevejos que deixaram mordidas e inchaços em mim. Eu sou um membro do Marriott desde 2009 apenas ficando em propriedades do Marriott principalmente durante a viagem, se disponível. Esta é a primeira propriedade que experimentei este tipo de estadia. Pretendo entrar em contato com a gerência para oferecer feedback, pois me importo e investi nesta empresa.”
— Robin Hamilton

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