“We booked a room for Dec 3rd and were coming from out of town. After we landed at the airport, we called to ask a question about parking and we were told they overbooked and had no rooms left even though we had a reservation. They didn’t reach out to tell us this was an issue or anything; we were on route to the hotel. Luckily we were able to stay at a family members house in the area. We cancelled our reservation at this time. One week later (as I’m writing this) I receive a charge for my stay. I immediately call the hotel and am aggressively told that it’s not the hotel’s problem and I need to contact the third party I booked through. The invoice and credit charge is clearly marked that it’s from Aloft/Marriott. The third party has been very helpful so far in working to resolve this. However Aloft isn’t answering their calls, even though I talked to Aloft right before. I’m honestly pretty amused at how bad of an experience this has been and I haven’t even seen the outside of the building. I strongly do not recommend unless you’re a fan of lighting your money on fire and not even being able to get warm from it.”

“Best hotel experience hands down. The second we walked in, we were greeted with warm smiles, and wonderful aromas. The staff let us check in early, rather than killing a few hours in the city. As soon as we walked into our room it smelled like freshly washed sheets and was in phenomenal condition. The overall atmosphere is trendy, and comfortable. The location is also amazing, only a 10 min walk from public transport. Would definitely recommend this hotel, it is immensely underrated.”