“We booked a room for Dec 3rd and were coming from out of town. After we landed at the airport, we called to ask a question about parking and we were told they overbooked and had no rooms left even though we had a reservation. They didn’t reach out to tell us this was an issue or anything; we were on route to the hotel. Luckily we were able to stay at a family members house in the area. We cancelled our reservation at this time. One week later (as I’m writing this) I receive a charge for my stay. I immediately call the hotel and am aggressively told that it’s not the hotel’s problem and I need to contact the third party I booked through. The invoice and credit charge is clearly marked that it’s from Aloft/Marriott. The third party has been very helpful so far in working to resolve this. However Aloft isn’t answering their calls, even though I talked to Aloft right before. I’m honestly pretty amused at how bad of an experience this has been and I haven’t even seen the outside of the building. I strongly do not recommend unless you’re a fan of lighting your money on fire and not even being able to get warm from it.”

“No complaints. Great coffee shop across the street. Staff very helpful”