“Were told while booking a room via telephone call that check-in was at 3pm. We left our bags at concierge (or somewhere in the front where they had this service) and was told they would be delivered to our room. Came back at check-in at 3pm and we were told check-in would be available during 3-5pm (2 hours and staff avoided to specify when exactly). We waited another 40 mins and decided to chase for our room. Got a room, went in and waited ages for our bags. Called them and they seemed confused about where our bags were. Two-three hours after getting in our room was when the bags arrived and was this not ridiculous? They said the bags went somewhere else. A big let down staying with Disney. Room looked a bit old but still acceptable. The only advantage is that you can travel to the theme parks easily staying in there.”

“We recently stayed here with my in-laws who needed a handicap wheelchair accessible room. We arrived extremely early for check-in and kindly asked if they had a room available for check in, willing to pay for an extra night to rest because we were THAT early. The front desk cast member was willing to check what they had and if he could check us in early. Lucky for us, they had a non-accessible room to check us into. The next morning, I kindly asked if we could switch to accessible and the cast member didn't hesitate to see what she could do to help us. I was so surprised at their willingness to help. The resort itself was clean, the grounds were tidy, and I found no trash in the hallways and stairwells. Our family has stayed deluxe, moderate, and value. All Star Movies is tied with Beach Club for our favorite resort. The cast members are amazing, the resort is clean and up-kept, and the overall guest vibe is great. A lot of people may worry about the buses. The Disney buses were on time and we only knowingly shared a bus with the other All Star resorts once. Even then, we never had to stand. We actually had terrible bus service at the deluxe resorts in the past AND on this trip. Buses were never a problem at All Star Movies. We will definitely be back again and again!”