“Service was very rude and belittling, they behaved as if you were bothering them by asking for basics. Example: I asked for a coffee machine for my room which we never got and was told I could get coffee 'down here, in the morning'. It was said like, I was being told when they would permit it. Even though my request was kind & clearly understood that I wanted to make some in my room that evening. I did not ask for anything special, that wouldn't be done for any guest. Later I returned to the "snack shop" which was almost completely empty; there were no snack machines, just vending machine drinks. When it was my turn, I approached the desk with my items, all 3 employees carried on about a 15 min. conversation after tell me a total & while in possession of my credit card I had to hand them because they said 'had to be put in manually' and *before letting me swipe it first...?* I stood there (during the 15 mins.) Waiting for a receipt & my card back; my fiance was concerned with how long I was gone and called me on a video to check on me & heard how unprofessional they were being and said he would come down stairs and drive me to a store if I wanted him to. I again politely, verbalized my concern with how long it was taking. I finally heard typing/sounds of processing -- Only AFTER asking to get my card back (thinking it was a machine issue) and said they could just charge it to our room (different card on file) if it was easier. no receipt, but it did go through and my card was given back. Thankfully my bank sent a normal transaction alert from my bank while I was entering the room with the snacks I purchased. Unfortunately, I had to call downstairs immediately to inform them that I was overcharged for the items I just purchased downstairs. Previously nothing seemed odd about manually inputting my card until I was overcharged which took multiple requests correct. That is why I have 1 star on service.”

“1st room I was given smelled of cigarettes so bad I couldn't go past the door. Bathroom wasn't clean, towels and bedding were really poor quality and in need of replacement. Breakfast selection was pretty dismal. Used to love this hotel - not so much now. UPDATE: Pleasant surprise - I was contacted by a Hampton Inn representative who apologized for the poor experience I had and it looks like some or all of the room charge will be refunded. It's nice to know that some companies still listen. UPDATE: Hampton Inn followed through on the refund so increasing to 3 stars for great customer service. I will consider other HI properties in the future.”