Phone Number 3053032333
Hilton New York Times Square
234 West 42nd Street, Near Madame Tussauds Wax Museum, Near Times Square, New York, NY 10036, United States
Rating
4.1
Certificate of Excellence
2018
Price Level
$$$$
Rooms
478
Pets
Yes
21
Dec

Hilton New York Times Square, New York

Hilton New York Times Square

Hilton New York Times Square

Price & Availability

Overall

Very Good
4.1
964 reviews
5
4821
4
2483
3
651
2
222
1
180

Customers Review

Cleanliness 4.4
Comfort 4.3
Amenities 4
Condition 4.2
“We had a last minute guest come in town and needed a nice, comfortable, convenient place for them to stay and the Hilton provided everything, including GREAT SERVICE from their staff! Melissa and Michelle (at the front desk) were absolutely wonderful!!! They went above and beyond to both accommodate our special needs and to ensure that we had everything we needed for a comfortable stay. I would definitely recommend this location!”
— Alane
“It was OK. When we stayed, only one of the elevators from the ground was working, so access to/from the lobby took a while as there was always a line to get up or down. Breakfast was great! We'd go pick up a slice of pizza and bring it back to enjoy at the table along with our breakfast. Something fun about that... Location was obviously central to everything and almost every subway line in New York was only feet away. But in retrospect, times square should have been more of a destination to check out rather than where we stayed. Every time we left the hotel, it was wall to wall people and it made it a challenge every time we wanted to venture out. That said, despite the location, our room was EXTREMELY quiet. We were pleasantly surprised by just how easy it was to sleep surrounded by what is obviously a noisy outside. At checkin, our preferred room was not available, and we were downgraded to a smaller room. At checkout, we were surprised our downgraded room cost more. The lobby clerk told me it was because I changed the reservation last minute. I explained that no, the HOTEL did that when I was checking in saying my preferred room wasn't available. A follow up call from the hotel manager got it all squared away.”
— Tim Farrell

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