“Excelente hotel de 4 estrellas. Habitación moderna, limpia con todo detalle. Ubicación inmejorable al lado de la estación de tren y metro Victoria. Cerca hay comercios, restaurantes y mercados. Al centro se tarda apenas 15 min andando.”

“This was by far the worst experience I had from staying in a hotel. There was so many things that went wrong, and I really hope this was an exception and not the rule. First thing, I had a queen room booked, but when I came to the hotel and tried to check in, I was informed that there are no queen rooms available at the moment. They set me up in a twin room and then I was asked to vacate it the next morning and move to a queen room - they said I will get 10% discount for my troubles. Did not happen, instead they gave me an ''upgrade'' to queen deluxe, which was far from an upgrade since the room was atrocious. There was mould and damage from the water all over the washroom and part of the hallway - the pictures cannot really capture it but I tried. There was visible damage from the water to baseboards and the doorway to the washroom. Also, to room was not really clean, especially the bathroom.What kind of a 4-star hotel does not provide slippers and/or hand-soap, toilette brush? The housekeeping did not change towels at all, and at one point I even 'lost' one towel.The breakfast was very poor quality and some of the fruit was spoiled and when I told them this the staff just grunted and took it away.The third day I was notified by my bank that the hotel tried to take a certain amount of money (around £600), and it was not even the day of the checkout but my second night (out of 4). Also, since this was a business trip, the checkout was covered by a company card and not by my personal card (my personal card was only used for the deposit); so there was no reason to charge my personal card. When I approached a member of staff at the reception she had no idea what I was talking about until I showed her the almost transaction on the app on my phone. She did not apologies, she only said that it must have been a system error. The only reason why my card was not charged was that there was not enough money in the account (thankfully). So this was the silver lining to the whole fiasco.There were also a couple of incidents where the staff at the reception (and i guess the whole hotel staff) was not informed about the room switch for an instance, and had to explain the whole thing all over again even though at the check out the day before I was assured the staff in the morning will know about it. I also had to leave an item of clothing at the reception for a friend, and they managed to misplace it even though I had to write down all of our information and I was assured that my friend will be able to collect it. The item in question was retrieved, but after half an hour. During the checkout, I was asked by the staff at the reception to rate my stay from 5 to 10 - a bit odd to start from the 5, and it was really hard for me to refrain myself from answering with a 0. At that point I was not in the mood to list all of the things that went wrong, because during my stay I pointed all of this out and nothing was done.I cannot think of one positive experience during my 4-night stay at DoubleTree Hilton, and I am sure I will not come back.”