Check in was just so so. Lobby felt as if air conditioning not working and lobby doors open. Room condition was not as expected. Bathroom door had what looked like a bullet hole. Next morning no hot water in shower. When checking out mentioned no hot water "Oh yeah they're working on that" asked if they had grab and go sacks "No we are not doing that". Air in lobby still not working. Dinning staff didn't look professional, so decided to breakfast at another place. Certainly not what we expected from Hilton's chain. Will not stay again

I was very disappointed with this Hampton Inn, and I cannot imagine Hilton wants this hotel representing its brand. The person who checked us in at 8 p.m. was dressed in sweats and was lounging in a chair behind the desk. He was not unpleasant but wasn't very professional. The room was dark and the window shade was not working properly--crooked on the shade roll. The hollow bathroom door had a hole on the inside, the grab bar in the shower was loose, and I had to stand on the toilet seat to reach the (very dusty) tissue box, which was on top of the towel shelving. There we no hand towels, but there were two bath mats. The carpet felt slightly sticky under my bare feet. The breakfast room was overly warm, but the woman who was cleaning and tending to it seemed to be on the ball. The ice machine and vending machine on our floor (3) were both out of order. I had a feeling that some of the employees were temporary, perhaps coming in just for the day, or the week, or whatever. I understand the current difficulty finding service help, but this didn't look on the up and up...the morning we left I saw several of them hanging out near a vehicle at the edge of the parking lot. It wasn't a terrible experience, but it was definitely not what I'd anticipated from Hampton Inn.

One of the worst property/facilities as well as customer service hotels we have experienced. There was no air conditioning in the lobby/breakfast/meeting area and we heard from staff that had been for almost a year! The swimming pool had no water but the door was unlocked and there was no indication until you went in there! Some rooms we were given appeared not clean, with missing and/or broken clocks/items. Coffee was empty or cold some of the time, garbage overflowing, and wet floors with no signage. But for us the worst part was we had 8 rooms reserved for a wedding party, and when we asked the day before if it would be possible to check in a couple hours early the front desk said we'll make a note and try. Then that morning housekeeping also said they would try, to check back at 1, which we saw they were finished then. So we did check back with the front desk, and who appeared to be the manager replied check in is at 3, no exceptions. We just needed 2 rooms a little ahead for our out of town guests to change clothes before coming to the wedding venue at 3. Hampton Inn's website says "We go the extra mile to deliver the exceptional stay you deserve with 100% Hampton guarantee." This was certainly not the case for us there and then, which was very disappointing and disturbing as long time Hilton Honors members. Now several days later after reporting this to Hilton customer service we've found that this manager told them internally I accommodated what I could! This is unbelievable and unacceptable, and I truly hope Hilton will look into this property and manager further. We recommend you avoid this hotel and stay at the Michigan City or Benton Harbor ones in the area instead!

The first room we got, 118, smelled strongly of mildew and mint when we opened the door. I believe the mint was used to try to cover up the mildew smell. We quickly located the mold on the walls and asked to switch rooms. They did switch us to room 200 which luckily had no mildew smell and we didn't see any mold. The bottom of the tub was slimy (see pics) and it was still dirty (see other pics) but was much better than room 118. We paid $200 a night, so $400 for this mess, when it's really a $50 a night motel experience. I would also say I'm familiar with the musty smells some beach hotels get because they are located by a beach. This is not it. This is mold, growing on the walls that needs to be professionally remediated.

This hotel is a dump. I've never been in a darker hotel. Ice and soda machines out of order, elevator smells and barely works. No printer available for guests, room was dark and dingy with beard hair all over the sink. The only positive is I didn't see any bugs, but I kept my clothes zipped up in my suitcase just to be safe. Would not recommend this hotel to anyone

Staff very friendly at check-in!! Rooms were Dirty & outdated. Average at best! I would not return to this location other than maybe to say Hi to the lady from Check in! She was awesome & super...

The staff were great and treated us well. This was our anniversary and the experience made our trip most enjoyable as we share it together. Our room was beautifully decorated with balloons and...

The hotel is in a great location that's easy to get to. The breakfast was good. The hotel staff pleasant. Pool and exercise rooms are in great shape. While eating breakfast the cook came out several...

The place is filthy! The first room had coffee splashed in the sink and the bed wasn’t made and no wrapped cups. The tub had a longtime leaking faucet in the tub (evidently a long time based upon the...

This place was terrible. The first room (212) that I was checked into, the smoke detector had been removed from the wall and the wires were clearly exposed. Upon requesting a different room, I moved...

I booked this hotel for my daughter and her boyfriend during the holidays. The service was quick and the breakfast was great. The price was reasonable for 2 nights. The hotel is conveniently located...

Dirty, rude staff and one breakfast option. Cereal. Breakfast area was especially gross, even for the lack of food. I wouldn’t recommend this place to anyone. Definitely not coming back! If my...