“I don’t get why all the negative reviews.. i enjoyed my stay this past weekend. The shuttle ride was pleasant. The staff was also very courteous and helpful. I would stay here again. You also get the deposit back soon as you check out..”

“Terrible hotel! We traveled with a group of family and had 4 rooms at this hotel. Every one of us had multiple issues with our rooms. I had to move rooms 3 times because the a/c did not work in most of the rooms. Others in my group had plumbing problems in the bathroom. All of us continuously had problems with the keys not working. Not only would be locked out of room and have to go to front desk to get new keys but I was also locked out of parking lot and outside door to parking lot. The beds were uncomfortable and felt like the mattress had broken springs. Pillows were so thin you felt like you didn't even have a pillow, asked front desk for extra pillows and was told they didn't have any, asked someone different the next day and they gave us some. The shuttle bus drivers drove unsafely and went through red lights. The pool was closed and when we walked by we could see in the windows they filled it with mattresses. There were out of order signs on most of the ice and vending machines. The breakfast was only cereal, fruit or a bagel. Front desk staff was rude and did not care. When we brought any issue to their attention they just made excuses telling us they were short on maintenance staff or are cards weren't working because we had it too close to our cell phone (NOT TRUE!!). Never an apology or offer to compensate us in any way. In fact at one time they told a member of my group they could either deal with or move to another hotel! What kind of customer service is that!! Many times throughout our stay we heard other guests complaining about other issues they were having as well. I checked the reviews before we booked here and they seemed to be positive but we were told by an employee that the hotel recently changed ownership and they have had a lot of issues since so I would not trust any of the previous reviews. Those may have been before the new owners. DO NOT STAY HERE, NOT WORTH THE MONEY! Many other hotels right in the same area you can stay at and probably have a better experience. I have stayed at other Country Inn and Suites in the past and never an issue but after this experience I will not be staying at any in the future.”