Discover Southern Comfort at DoubleTree by Hilton Houston Brookhollow

Leah Harris

Mar 26, 2018

3

The hotel is undergoing major renovations, so our stay shouldn't be the standard here. Our room was definitely outdated, but was very spacious and comfortable. Once it's all done, I'm sure it will be lovely. The staff was excellent and most helpful. I would stay here again. PS- our room, a suite, did not have a refrigerator or microwave, which turned out to be a bigger inconvenience than I would have anticipated.... You may want to keep this in mind.

Brian Wright

Dec 02, 2017

1

My family and I are extremely busy, so when we have a couple of days to hang out, we like to book hotels with pools and jacuzzi’s for quick getaways. We have kids so a pool and jacuzzi are a must. No where on the site I used to book the hotel did it say there pool and jacuzzi were closed due to renovations. So we get there and get all ready for the pool and it’s closed. Just feels like a waste, because if we would have known we would have stayed somewhere else. In addition, the lady at the front desk was not very nice about the whole thing. She was the font desk manager and seemed to have no idea how to help me with the problem. She did give us free breakfast coupons, but it’s hard to tell excited kids that there is no pool. Plus the pictures made the hotel rooms look much nicer then they are. The whole place is pretty run down. Also the restaurant that was supposed to be open was closed. The sign right outside of the restaurant posted the hours, which were clearly wrong. So overall this place was a huge disappointment.

Greg Ball

Nov 23, 2017

1

It looked decent online, but it was just a little too ominous for us. There was construction everywhere, the windows were completely dirty, and there was not a soul to be seen. Room was ok, but we didn't feel comfortable to stay. The staff was very understanding and probably the best part of the hotel. Props to the staff, wish you were at another location.

Hana Takumi

Jul 02, 2017

5

Everything was clean from towels to the bedding. Front desk gave me extra shampoo and towels without an issue. Only bad thing I could find was there were ping pong balls under the bed?? No problem for us though. They have a pool and restaurant but we didn't get to explore them. We were very satisfied.

Jordan Palmquist

Sep 14, 2016

4

Overall a nice place to stay. Happy Hour for rewards members is cool, and everything in the room was as expected. Pillows are extremely comfortable. Only odd thing was the wall digital thermostat wasn't adjustable. Room was freezing when I got in but I was able to adjust temperature on the actual AC unit so no real issue, just a bit odd.

Heather T

Under renovation and a TOTAL mess, However all was not bad

2

Stayed here late June for 4 nights for a conference. The hotel is under major renovations and the property outside looks like a disaster and a dump. Inside the hotel there was plastic sheeting hung...

Kahfii K

Crown Plaza Dump

1

We lasted about 4 hours in this total dump. I can understand renovations needing to be completed (although other reviews have been talking about renovations for several years) but the fact that this...

Anjou R

Flilthy - front desk ride

1

My husband and I checked in yesterday morning and the place is a total dump. First, the little girl at front desk doesnât have the social skills to work at McDonaldâs let alone a fake 3.5 Star IHG...

Chan C

Regret reservation at Grand Tuscany-stay away if possible.

1

Terrible house keeping and fee for everything, fee to park your own car. Room service every 3rd day not everyday. Shower are grim-my and filthy. Carpet sweaty feel and bed stained along with...

Smiley1117

Worth the stay

4

I stayed here from 9/9-9/12 and i must aay that i love the ambiance of the hotel. It give the feel of old Hollywood. When i arrived check in was a breeze and Kevin was so pleasant and answered all my...

ShaquitaB3

All I wanted was relaxation..NOT

2

When I arrived on Friday @2pm I intended to stay until Monday, so I thought a relaxing weekend away from home. When I parked in the handicapped spot ( Iam a Disable Army Veteran) and read the sign...

Scott S

Over the top Hotel

5

When I was looking at this hotel, this is a newly branded Hilton Hotel. They did a great job with guest service and honoring me as a diamond member. The hotel is very glitzy with diamond...

HillcountryLes52

Room not worth it at any price-

1

This hotel is an embarrassment to the Doubletree and Hilton name. I am embarrassed I didnât do my homework; I should have never booked a room here! Run away from this hotel, very expensive and...

Passport25384089728

Very expensive, not worth it.

1

We will never stay here again. Big mistake, worn out decor, bad front desk service, parking costs $10-$20 daily, restaurant loud, everything loud. Much better hotels close by. This place is very...

DoubleTree by Hilton Houston Brookhollow, Houston

DoubleTree by Hilton Houston Brookhollow

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