“The event staff were fantastic and very friendly and generally the extra staff for things such as the spa, or activities, or bar were great. The actual restaurants were great but were only available for dinner, which is understandable. However, it would be nice to have at least one other option other than the buffet for lunch. There was supposed to be a grill that was open for lunch but it was never explained to us why it was closed during our entire stay. With most of the good out of the way. There was a lot of bad with this place. First the front desk staff are very unhelpful and unwilling to do anything outside of what is normal. They seem annoyed by any requests and generally seem disgruntled. The buffet is pretty bad as most of the food is not kept even remotely warm and the breaded foods are often burnt. The staff for the buffet were very friendly which was the only good part. There is a second buffet on the family friendly side which is significantly better quality and as a guest on the adult only side you are allowed to go over there, but unlikely that any of the front desk people will inform you of this. Same goes for activities that I would have loved to have done but only found out about from a guest that had been there before on our last day. The last bone I have to pick is with the fact that they will nickel and dime you at every turn if possible, which is kind of insane considering how much you're being charged for the room and all inclusive. In all I would highly recommend staying at another all inclusive resort or better yet and I truly mean Way better get a fancy suite in the city of Playa Del Carmen and eat at a different place every night and it will be cheaper and insanely better service.”

“We just got back from a 4-day stay - I was a little nervous based on some of these bad reviews, but either they read those reviews and made the changes to correct them, or those people were just unlucky, because our stay was great.Here are my opinions on pros & cons:Pros: The entertainment every night was nice - we especially enjoyed the fire show.The beach was very "natural" feeling.You could just sit and relax and listen to the water.We did not have any seaweed or bad smell issues, like some of the reviews.It had a kind of deserted island feel - which I loved. The staff was helpful and attentive - service at the restaurants was great (it made you want to tip every time - so bring a few dollars, because you'll feel bad getting great service and not leaving anything at the table).We especially enjoyed the hibachi show at Tao - our chef was the best showman I have ever seen at a hibachi restaurant.The bed was incredibly comfortable (we wanted more pillows and they brought us two more, which added to our comfort.)The double rain shower in the Jr. Suite was the best, and super romantic.The property is well kept and the food was pretty good (except for the Rodeo Grill - we did not like the food at this restaurant - small portions and just not great.)TV channels were great (best cable I have ever gotten at a resort), which made the hubby happy during football season.And you can switch from English to Spanish on each channel depending on your language preference.(Just don't get caught off guard when you channel surf and hit the XXX stations - I wasn't expecting that.)Highly recommend the Couples Romantic Massage at the Spa -the private room with a jacuzzi and champagne after our massage (for about $280 USD) was wonderful.Cons:There were 3 random cats walking throughout the property - they had collars on and seemed to call this resort home, and they were very comfortable begging for food at the Rodeo Grill.Being allergic - this was definitely not a nice suprise.First impression of the room wasn't the greatest - I wouldn't consider the rooms "upscale".There was paint chipping and crooked pictures and dust in the closet and drawers (they were clean and comfortable, but just not what I expecting based on the pictures).Only 1 restaurant open for breakfast and lunch (due to Covid, I suppose), but the options weren't always the greatest.We did enjoy the omlet and taco stations though.(Hint: if you're a coffee drinker, order a cappucino, instead of getting the regular coffee.They are really good and hot.)The room doors are heavy and when they are slammed in the hallway - the echo will wake you up.And there's an incredible echo on the hallway, so if you're wanting a quiet expericence, make sure they don't put your room near the loud pool and hope you don't have noisy neighbors.”