“This is a very nice hotel and the staff has been incredible. However, unless your using points or have a lot of money to burn, I would recommend finding a different hotel for a better quality/value. We stayed twice on our trip, at the beginning and the end. For the first part of our trip, we redeemed points. They put us on the 23rd floor, which is an upgrade due to titanium status. This was an awesome way to start the trip. The room was slightly roomier than some of the other hotels we have stayed at in Japan, the beds were nice, it was clean, and the bathroom was spacious. Redeeming points, I was extremely happy to book this room. At the end of our trip, I had exhausted all of our points and decided to splurge beings I was bringing my Daughter to celebrate her graduation. It cost $600 a night roughly. I was thinking at that price, they would be putting us in a suite or something. We stayed in the same room that we got for free redeeming points except on the 21st floor. This was a huge disappointment as I had hyped it up to my daughter. I'm sure the fault is mine for not investigating the rooms further but, free vs. $600 a night? To me it absolutely was not worth $600 but, for some it may be. Lesson learned for me. (I also noticed a much nicer room that was vacant on the same floor). I am impressed they gave us the room that they did and upgraded us when staying with points. I also can not say enough great things about the staff. One other note, if you plan on eating at the restaurant, the cheapest burger on the menu was 3,200 yen. If you are thrifty, this is not the place for you. If you don't mind spending a bit to a lot more for great service, this could be right up your alley. The wooded park next to the hotel is a nice relaxing stroll. Also, I went walking around for about 2 hours to explore and found 4 temples. It was awesome. The room was clean and nice, but, the second room has wallpaper peeling off of the wall. For the rate paid, you would not expect peeling wallpaper, IMO.”

“Nice convenient location with complimentary shuttle buses from/to Shinagawa Station.Services a bit lacking overall, maybe they are short of staff. Staff not friendly at breakfast/evening dinner and reception. except bellhop desk Mr Karim & Ma Mitake.No major issue during my stays except miscommunication on my reservations. Maybe lack of language skill.”