“Os quartos são mal cuidados com coisas quebrando o tempo todo. Tive que mudar de quarto três vezes porque os quartos estavam em péssimas condições. Funcionários lentos que preferem conversar uns com os outros do que ajudar os hóspedes, para que você precise incomodar os funcionários.”

“We were a group of three girls who booked a deluxe grand ocean view room. The hotel grounds and view was was beautiful however the staff are poorly trained. From the minute we checked in to the room we had endless issues. The room was full of dust and dust smell. Having a severe dust allergy it was a nightmare for me. The room Air conditioner wasn’t working and we had to complain multiple times, the reception refused to give us another room instead made us wait sweating for more than half an hour and sent some maintenance people in to the room (pictures attached). After wasting another half an hour they got the AC to work and we informed the reception it’s working but the room dust /fungus smell was unbearable. Since staying in the room was unpleasant we decided to go out to the pool and on our way back we noticed a hotel maintenance man following us and staring at us since we were in swim wear. He followed us in the lift when we had gone to the wrong floor and again followed us to the room. He also came back at night when we were all by our self in the room and insisted that we open the door for him, however we refused and told him to go away. Dinner was an unpleasant experience as well as the the woman who took our order made a mistake and insisted that we consume the food of wrong order. We complained to the another staff about this unacceptable behaviour. The following day we headed for breakfast and the same maintenance man was following us, he waited till we climbed up on stairs and was trying to look through our dresses which was disgusting. We confronted him finally which we also managed to record for our safety and checked out of the hotel at the same time. This was also reported to the hotel residents manager. Advise to hotel management train your staff on basics as your staff are ruining the Amari brand. We have stayed at Amari hotels in other countries and have never experienced such horrible experience.”