“We stay here for the quiet and professionalism of this place in such a notoriously crazy city. The lack of casinos and the heightened security makes us feel safe and comfortable when here on businesses. However after a long day of working when returning to our hotel room we fully expected to be able to shower and relax in our hot tub. Obviously we had to pay to have these added amenities and we are currently unable to enjoy them. We called the front desk and to our surprise were told that our rooms would not have water until the early morning (6am) it’s around 10pm and are just hearing of this situation now. They said they had signs up but neither of us saw a single one. We also left our room key in our room when we left and waited in line for a half hour got in line around 9:30 and when we got our replacement key we where still not told that we would not have the BASIC amenities of running water. We also have a kitchen in our room and if we had not ate out tonight we would not have been able to eat and/or wash dishes. We did not receive one single email about this what I would think is a MAJOR inconvenience to most humans. At the VERY LEAST we should have been personally notified when we checked in a few days ago that we should expect this inconvenience during our stay.”

“A good hotel, but could be better. The room is what I love the most. My room is massive with a four people jacuzzi in the bedroom. I have/had a 2 bedroom with most things you could ever asked for. From the hotel lobby to the miracle mall, made shopping, seeing and visiting the strip a breeze. It is usually over 100 degrees, so walking through the mall made the weather tolerable. With floor to ceiling windows (massive windows) in all the rooms, is (still vacationing) one of the things I loved about my rooms. I could see the street lights of the strip while taking a bubble bath, enjoying the strip without having to go outside. I made the jacuzzi my swimming pool since I was not able to use the pool. It was crowded to the point that I could not find one pool seat to sit on. The chairs were reserved by guests, since I could see towels on them with no one sitting or lying down on them. I had to get back to my room, get dressed and go out to the strip. On my first day, I arrived at the hotel from the airport by 1:30am, there was not a single water bottle in the room, I had to go down and request for it. Shouldn't the management consider that guests need water when they arrived ? No one ever tells you the hotel rules. They just take you by surprise. Like you can't take drinks or food to the pool area, and that there is hotel fees (for hotel activities) to be paid and how much. You just get charged a day later. I don't mind paying it, but I need to be told while checking in. The valets are the best, I had gone to grocery shopping ( because I love to make my own breakfast) and bought much more than I wanted. One of the valets made sure to take all my items and delivered it to my room.Overall, it was an amazing and enjoyable stay. I will definitely stay again and I highly recommend Elara hotel”