“El hotel esta bien localizado y los cuartos estan bien, aunque una renovacion hace falta pues se ve muy opaco y sin vida. Es realmente un hotel 4 estrellas casi 3.8 por el servicio. La experiencia en general no destaca. Hemos estado en hoteles 5 estrellas y este realmente esta muy lejos de ese rango. Llegamos en nuestro carro tipo 11pm y habia una señora en uniforme que parece ser la botones, pero estaba hablando con algun amigo o conocido, nos vio y ni nos atendio en primer instante, siguio en su conversacion amena, luego al rato que bajamos las maletas del carro sin ayuda de nadie(algo que no pasaría en un verdadero 5 estrellas...) finalmente nos hablo, imprudente lo primero que dice es que si estamos cansados... Y obvio que lo estábamos a esa hora... Aun asi ni siquiera se ofrece a ayudar con las maletas en absoluto ... le solicitamos valet parking (el cual es extremadamente costoso y mas aun cuando carece de servicio absoluto... 50 dolares.... Para parquear sin ninguna atención al huesped... Deja mucho que decir, dos cuadras abajo hay uno a 20 dolares... ) Entramos solos nuestras maletas a recepción donde nos hacen un check in afortunadamente rapido, eso si hay que dejar un deposito de 100 dolarespor si hay daños... Cosa que es molesta pues se supone estamos en un hotel 5 estrellas...en fin en hoteles de menos categoria es esperable. Al entrar a la tina no hay división, se moja todo y no hay antiresvalante puede uno caerse... Algo para que la administración tenga en cuenta. La experiencia de servicio en general es muy regular y se requiere que entrenen mejor al personal de recepción y la señora botones pues carecen de cortesia, respeto y prudencia con los huespedes y sobretodo servicio... El resto de estancia normal. El Internet es limitado...otro punto desfavorable.Estancia 07 enero 2020!”

“Unfortunately our stay here was terrible. Upon arriving at our scheduled time, people ahead of us were already complaining that their check in time was taking more than an hour. Regardless of booking at least 1 month in advance, I was told that they had double booked my room therefore it's no longer available. They advised that they would upgrade us to an Executive Suite for the inconvenience, however there was only one bed and an additional bed would be brought in within another hour or two. After agreeing to this, we were later told that they had located availability for our original room ($323.10 per night for a one night stay in a Deluxe Double Room). This was disappointing, however the check in process had lasted 45mins and we were becoming impatient. In the most respectful way possible, it was difficult to communicate our needs to the reception staff due to the language barriers. Although I'm sure this was mentioned in the fine print of our booking, we were surprised to learn that a $100.00 bond would be required with an additional cost of $50.00 for valet parking (the only parking option available). I queried if the valet parking cost could be ignored due to the current inconvenience (now 1 hour since arriving), however this was not possible. The room itself was extremely outdated for the price and for a 5 start hotel, however it was warm and tidy. There were only 2 bath towels in the room despite a 3 person booking, and house keeping as well as reception did not answer their phone to request more. It was disappointing to learn that the indoor pool and spa closed at 7:00pm, and there were no pool towels available. You're only provided with 1 room access card, therefore it's difficult to go your separate ways with other family members. Overall, I'm disappointed with the price I paid for the experience.”