Experience Luxury at Sheraton New York Times Square Hotel in New York City

Zabeth Chase

Jul 24, 2022

4

Very courteous staff! Bibi at reception was polite and helpful. Even was able to check in early. Rooms were clean with simple decor. Great location! Rafael at the Check Room was so friendly and quick with the luggage. My only complaint is that the plugs for charging devices don’t hold the plug prongs. I had to move the nightstand to reach a wall plug near the beds that worked.

Fabian DeRozario

Jun 30, 2022

5

What makes this hotel great? The staff. Hotel manager Bill Russell helped me out with a situation with a bus tour ticket. He brought me to Mike Darr at Concierge - and wow - what amazing service. Mike's a "solution-guy" - he was simply "let's figure this out and solve the problem for you." LOVE IT! I'd stay here again. Great location. BIG hotel. Not fancy, but everything worked fine. Fast elevators. Comfortable and clean rooms. As a Lifetime Titanium, got free breakfast - that was a good breakfast... and did I mention the staff are really nice?

Lynn

Jun 26, 2022

3

In full transparency- our rooms were booked as part of a large group. The rooms are dated, clean and small as hell. They’re booking 4 adults in a dorm size room with a full size bed. It’s ridiculously small. The staff were all nice. Everything worked. The lighting was marginal as with a lot of hotel rooms. The WiFi worked fine.

Angie Johnson

Jun 23, 2022

5

Remember to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a hotel. This site will compare countless hotel sites and normally will have rates much cheaper than others! You're welcome :)! This place is the best rated in this area. I've been coming here for a long time. If you stay for a few nights you for sure won't be let down. Gorgeous hotel bang in the middle of where you want to be when visiting New York! The view from our room was stunning and you can see the heart of time square glowing. Everything is in easy enough walking distance with Central Park 10 minutes walk at the top of the street and 7th Ave straight in front as soon as you walk out the doors, anything else can be easily accessed from the subway which has an entrance right outside the hotel. The room was very nice with a HUGE comfy bed and en-suite bathroom. The lovely housekeeper would always give a smile and a wave every morning as we left and would tell us to have a lovely day. The only negative that I could really take away was the crazy prices for food if you wanted to eat there but we never did as we were out all day every day of the 5 we were there for. When we eventually get to go back to New York we’re 100% coming back here to stay as it was amazing and trust me when I tell you that you WILL want a lovely comfy hotel room to crash in after all the walking you’ll be doing (we averaged 10.3 miles per day). You might find cheaper hotels but none will be this convenient with location, be this nice and this comfy.

Adam Gottlieb

May 29, 2022

2

Noisy corridors. AC was off when I got to room. It was 77F and just 66F outside. After 4 hours it's still warm in the room. It's a tiny room, shouldn't take that long to cool. Lights burned out in the room, no where for luggage. M Club is closed still, probably to save them money. No perks for Elite members. Small beds...like hobbit sized beds.

Noah Everly

Apr 12, 2022

5

Clean hotel in a great location. My wife and I stayed for a week and got to know Sydney who is a bell-hop. He was one of the most friendly human beings we have ever met and provided first class service for our entire stay. I hope that Sheraton NY treats him very well because they have a great employee in him! Thanks Sydney!

Nick Kidd

Mar 22, 2022

3

Great location. Big hotel with lots of facilities. Hotel was also clean and tidy. Number one issue by far was lack of air con. My room was absolutely steaming hot for the three nights I stayed there. If it did have air con then it wasn’t working and either way, my sleep was not great as a result. Other than that, a typical city centre Sheraton hotel.

AJ Jay

Sep 12, 2021

5

Very nice place to stay, beautiful view with short distance walk to all the landmarks! Very nice & helpful staffs in the hotel. Paid parking through Icon which cost quiet a bit but still a good piece of mind & now they're open 24/7.

G S

Sep 05, 2021

5

I went for a workout in the fitness center and it turned out to be an exceptional fitness and customer service experience. A good workout changes my day, so when I'm on the road it's the first thing I do. At the end of my workout, there was a guest in the gym who was being extremely rude, tying up several pieces of equipment and not letting other guests use them. He said, it's not your personal gym and you'll have to wait until I'm done working out. Even when I asked to work in, this guest said no. I went to the fitness center staff member, Andre, and asked if he could intervene. He went over and talked to this guest, but also asked me what I liked to do as far as workouts. Andre then spent about half an hour leading me through one of the best workouts I've had in a long time. What a tremendous asset to have on staff. Andre was the perfect mix of diplomacy and customer service, while diffusing a very frustrating experience. You don't find a lot of people going above and beyond these days, so I felt compelled to write about an exceptional customer service experience. Thank you Andre, you should be running this place :)

Danielle Navarro

Aug 26, 2021

5

I was able to do a complimentary early check in and a late check out. My bed was made each day and I left all my belongings out and nothing was touched. You must stop by the cafe/bar and hopefully you will get a chance to meet Eddie Bravo, one of the barristas. He was so kind and deserves the highest praise. He put a huge smile on my face just by being the sweet person that he is!

Uzumar

Jul 23, 2021

5

Great stay for 4-nights. Bed, A/C and professional lobby. The curtains and cushions are very much out of fashion and it takes about 60-seconds of continuous button pushing to get a moderate amount of ice out of the machine down the corridor of floor 48. Not sure why my double expresso costs me a dollar more than at every other Starbucks in the city I have visited? I had to write something constructive. Good value and obvious a great location.

Alexis Montgomery

Jul 10, 2021

4

We initially booked a hotel across the street. We knew immediately we could not stay there for a week and looked up the rates for this Sheraton. The price turned out to be $200 cheaper and an 100% better. I said every day of our stay that I was so thankful we switched to the Sheraton. The only thing I found this hotel lacking was amenities. Some of them were closed due to covid, which I understand. (Restaurants, fitness center) What I feel are basic amenities like a fridge, laundry facilities and vending machines were not even available. Other than these things the stay was nice. The location was perfect and the rooms were well maintained and updated. The staff was friendly however housekeeping cleaned when we requested twice that they don’t. We put up our privacy sign after that and they didn’t do it again. Overall a very pleasant stay.

Khineness

Jun 08, 2021

5

Amazing experience coming from the nightmare that is the Manhattan across the street. Took care of all my needs at the front desk (Tiffany is the best) then the rooms And amenities were top notch and fantastic and the best part was the service: prompt, caring, and resolved all my needs. The guard up front (Frank) went above and beyond to assist me as well with making a booking and reservation. The best hands down from start to finish. Cannot say enough great things about this place!! If you’re on the fence about booking this place don’t!! JUST BOOK HERE!

Eli Smyly

Apr 11, 2021

5

Best hotel experience I have ever had. The hotel was very clean, updated, and unique. The hotel staff was excellent and super helpful for recommendations. We did have a problem with our thermostat the first night of our stay, but they sent someone up within 5 minutes to fix the problem. The day we were leaving for the airport an employee named James offered to catch us a cab to make sure we were not ripped off. Will be staying here again!

Daniel Adams

Feb 15, 2021

5

A really classy place. Top-end and expensive, The Sheraton New York Hotel Towers is the place to stay for everyone who wants to get the opportunity to sleep, rest, and stay in the hustle of Manhattan. However, despite the bustle and noise, keep in mind that Times Square, Central Park, and everything that Manhattan has to offer is just at your doorstep. Whether it is a walk in Central Park, or a planned visit on Broadway (once it returns), then this is the place to be. You can easily find a place to dine. It is full with top-end places just near-by! Located in the middle of Manhattan, it is one of the most luxurious hotels in Manhattan and is an ideal choice for business travelers. The hotel is located at the intersection of art, fashion and design, just a short walk from the Museum of Modern Art. Just a few steps away from Times Square and the Empire State Building, London New York City offers the best of both worlds: luxury and comfort, with access to the best restaurants and bars in the world. Located in the Theater District, this hotel offers all the views of New York, and the whole family explores Times Square.

dennis watson

Aug 24, 2020

5

Nice hotel. Too bad a lot of the service s are shut down.

Candice

Jan 22, 2020

5

Everything! This Hotel is by far the best hotel I have ever stayed in! It was beautifully kept, had amazing food, and the staff was amazing and made you feel at home!! The location was perfect! We will back very soon!!!

Verified Hotel Guest

Jan 04, 2020

3.5

Most of the staff were very good The handicapped accessability was poor. The automatic door buttons were broken. The ramp was narrow and very heavy traffic on it. The room door was very heavy and there was no way tug o keep it open so I could get in while on my scooter.

Mohamed

Dec 27, 2019

0.5

House keeping was amazing. I didn't get her name but she was amazing and took care of us. States there's free WiFi, when you log in the site ask you to pay 15 bucks you call downstairs they give you the run around. The room it self was horrible the window had a draft the paint was cracking and chipping, the chair was peeling.

Verified Hotel Guest

Dec 19, 2019

4

Location was perfect! Room was rather small.

David

Dec 02, 2019

2

Location Cheated on checkout

Verified Hotel Guest

Dec 02, 2019

0.5

Location Many hidden fees, tiny rooms, abrupt staff

Jennifer

Nov 15, 2019

5

The staff was amazing! The location is great. The room was a little small but not terrible.

Patty

Oct 31, 2019

4

Close to everything in Time Square

Frederick

Oct 23, 2019

5

Spacious rooms, kind staff, comfortable bed and efficient elevators. Plenty of room to spread out, comfortable furnature to relax.The bathroom was well organized with plenty of room for toiletries. Great restaurants within a block. Well satisfied guest No

Kashka

Oct 22, 2019

3

The elevators, decor was nice, room was a nice view The size of the room, the folding bed sucks and the bed wasn't made

Verified Hotel Guest

Oct 17, 2019

5

The friendliness of the staff and location l. My room had a box of half eaten cookies in it and the bathroom door didn't shut.

Samuel

Sep 25, 2019

5

The room was nice sized for NYC. Location is great. Very expensive mini bar in room very expensive breakfast and internet is $15 a night for in room use.

Amanda

Sep 18, 2019

3

The location was perfect. For what they're charging, there's not much benefit. No free bfast. Toilet/tub could be cleaner. Pillows weren't great.

Verified Hotel Guest

Sep 17, 2019

5

Clean convenient Business center can be improved perhaps

Verified Hotel Guest

Sep 11, 2019

4.5

Location is nice and it was clean, especially for the price I got it for. The only thing I did not like is they charge a $35 storage fee if you keep anything in the fridge and you get charged if you touch anything in the mini bar, even if you do not consume it.

Victoria

Sep 09, 2019

4.5

Great location! The bell staff was extremely helpful especially the doorman. We all like the hotel.

Verified Hotel Guest

Sep 09, 2019

5

Proximity to subway and the theater I was going to.

Linda

Sep 03, 2019

4.5

Location, atmosphere, cleanliness. Would like bath gel and better coffee in the room.

Verified Hotel Guest

Aug 21, 2019

4

Clean, great location. No wi-fi in room, no pool.

Randy

Aug 16, 2019

5

Great location ! Room actually had a view. No complaints Restaurant lounges etc very high priced even for NYC

Nicole

Aug 05, 2019

5

Location & amenities No. It was a wonderful place to stay!

Amarjeet

Jul 29, 2019

3.5

Location

Verified Hotel Guest

Jul 25, 2019

2.5

Small rooms and not the most up to date for the price.

Verified Hotel Guest

Jul 03, 2019

0.5

It was clean I had a prepaid room for three days. I did not sleep in it one night as I stayed with family and when I came back they had given my room to someone else. I did not check out or ask to switch rooms.

Verified Hotel Guest

Jul 02, 2019

4

location location location super crowded lobby and elevator waiting areas, but it was a parade weekend and there was a teen dance convention or similar event being held at the hotel. the elevators - new system - took a very long time to arrive.

Verified Hotel Guest

Jun 28, 2019

2

Rooms tiny could not pass each other without one sitting down Tiny room fair food & expensive

Verified Hotel Guest

Jun 26, 2019

2

The staff at the front desk. Hotel employee at the front desk was amazing and very helpful after we had issues with our hotel room When we checked into our room we noticed the room was not cleaned. The bathroom sink had black nose hair everywhere and the beds while made up had dirty bed sheets. The table in the room had old dirt residue on it. NOT A 4 star hotel

Ken

Jun 25, 2019

5

The hotel was nice, the room was neat, clean, and great location! Of all the hotels we have stayed at in Manhattan, this was the BEST! Check-in was a fantastic experience because of Molly going out of her way above and beyond to make our stay enjoyable!

Jeremy

Jun 18, 2019

0.5

Location is really all I can say. Oh, the lobby is nice too, I suppose. Not nearly enough space for this. Mini bar in room broken, door falling off onto floor. Towels are rags, seams pulling off in strips; threadbare furniture; A/C not working. Called guest svcs and answer was to send a fridge to my room for $50/nt chg. #fail

Verified Hotel Guest

Jun 17, 2019

3

Location was great The hotel beds are crap and the couches are heavily used and stained.

TreasureHunterHobart

Great Location but very average rooms

2

The Sheraton is a really centrally located and just a couple of blocks from Times Square and the theatre district. Given that the purpose of our trip was to cram in 5 shows in 4 days, it fit the...

darlypiglet

Disappointed

1

The hotel is quite loud. The guest services (reception staff) are mostly rude. And the housekeeping team are unreliable. Unfortunately I have no choice but to stay there because we have a corporate...

Scenic95830

Sheraton Times Square New York

5

Great location to Times Square, shopping, Central Park and dining. Very friendly people, the room was clean and serviced. Although we missed a couple of services because we left our rooms after 10am...

MartinHorkan

Post Thanksgiving trip - perfect location, even better people

5

We had a short but wonderful stay at the Sheraton this past weekend. The hotel is in a perfect spot by Times Square. The best part though, were the people we encountered there. The doorman on...

Hara L

Had a great time!

5

The location is perfect to go to the nearby theaters. The hotel itself is huge, with a lovely bar that overlooks the street and made me stay there instead of going out the first night. Also, on a...

Daniel90806

Seriously In need of a major update. Seriously!

2

We always stayed in the heart of time square but got tired of it. This hotel is a few blocks away but still close to restaurants and theaters. From the exterior it looks dated but thought the rooms...

BradleyB740

Poor customer service

1

I stayed at this Sheraton Thursday and Friday nights. 1. The bed was like a rock. Back hurt both mornings after sleeping on it. 2. I was told by front desk that I would be receiving an email...

calvino

Daily maid service ... plus some more attaboys

5

I'm trying to call out hotels that take our money same as before covid, but offer us less "because of covid." So the first attaboy for this hotel is that they made up the room (bed, bathroom, towels...

mozhganp2020

My surface pro charger got disappeared in this hotel during my stay

1

I checked into the Sheraton time square hotel on Feb 17 Thursday Morning and checked out on Friday march 11 morning. In the last week of my stay I noticed my Surface pro charger is not in my room...

Sheraton New York Times Square Hotel, New York

Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel, New York

Sheraton New York Times Square Hotel

Price & Availability

Travelers

Select your room

Traditional Room, 1 Queen Bed, Non Smoking ·

Traditional Room, 1 King Bed ·

Room Run Of House ·

Superior Room, 1 King Bed ·

Traditional, Guest Room, 1 Queen ·

Traditional, Guest Room, 1 King ·

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower) ·

Superior, Guest Room, 1 King, High Floor ·

Double Standard ·

Premier, Guest Room, 1 King, City View, High Floor ·

Premier Room, 1 King Bed, City View ·

Traditional Room, 1 Queen Bed, Non Smoking ·

Traditional, Guest Room, 1 Queen ·

Double Superior ·

Traditional Room, 1 King Bed ·

Traditional, Guest Room, 1 King ·

Superior, Guest Room, 1 King, High Floor ·

Premier, Guest Room, 1 King, City View, High Floor ·

Room Run Of House ·

Traditional Room, 1 Queen Bed, Non Smoking ·

Traditional Room, 1 King Bed ·

Double Standard ·

Superior Room, 1 King Bed ·

Premier Room, 1 King Bed, City View ·

Double Superior ·

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub) ·

Superior Room, 1 King Bed ·

Premier Room, 1 King Bed, City View ·

Overall

Customers Review

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