“I checked in after reserving a regular double queen room. The woman at the desk was very nonchalant. Customer service skills were poor. She greeted me as if she didn't want to be there. No energy or personality at all. She wasn't the typical greeting person. In customer service I'm use to staff greeting with a smile or at least engaging in customers. This woman wasn't a good choice for the face of this property. I have stayed here several times and never had an experience with the front desk like this. She didn't inform me the room I chose wasn't available prior to me going up. I went to my room and it was a handicapped accessible room which I definitely didn't want. I went to change it and the woman said it was probably assigned prior to her. She wasn't eager at all to correct it. I asked for a king at that time because it was going to be king or that handicapped room only if it were up to this staff member. She didn't say well I apologize for the inconveniences but this is all we have not gave me the option to switch the next night.....Nothing. I have to be desperate the next time I need a room to stay here as long as she's overnight staff”

“I am one for service, and for hotels, the bathrooms need to be clean and comfy to get a repeat visit from me. This property checked those marks. It was also easy to get service too, like quarters for the washing machines and detergent for same. Sounds like nothing until its not available and you need to leave the property to get those. Derek was super helpful, right info and always there yet never cranky. I had Isabella teach me how to make waffles for myself. She was patient. I don't know the last time you did something for the first time. It was a smooth experience and she kept the breakfast station moving with nothing running out. 6am it was all set, everyday (I checked). Tiffany and Rose wer also very kind souls. Professional yet made it easy to check in, make enquiries, and all. The ambience of the hotel was okay and served my purpose.”