Very perfect services we enjoy our holiday and special thanks to Abdul hameed the who take care of our room and was very patient
starstarstarstarstar Nadia Ayman Ahmad
I had such a beautiful stay at Al Bandar Rotana. The room was beautiful and impeccable. I loved that the bathroom had a tub to soak in as well. I loved the waterfront view. Great swimming pool and gym. The breakfast was amazing and there was a wide selection of options. Great and prompt service too.
starstarstarstarstar Maiarray Co
Very modern hotel, everything was excellent, the service quality and staff were very helpful & friendly. I love it .
starstarstarstarstar Maher Al Mohammad
This hotel has one of the best pool views in Dubai.
The ambience and location is amazing. The attention to details is encouraging.
If you are looking for a safe and secure hotel experience then this should be on your bucket list
starstarstarstarstar Oluwatobi Omojeh
I've stayed in many 4/5-stars hotels during the pandemic and this one was one of the worst yet.
The bads:
The reception staff clearly doesn't appreciate younger clientele nor the "average" joe clientele. I was traveling for business, but didn't use my business attire for the check in and the check in staff were cold and even a bit rude. I booked non-smoking room (directly from Rotana) and still they insisted to give me the smoking room (hotels operate in max. 70% capacity in Dubai, so there should be more than enough free rooms). Only after threatening to cancel the booking, they magically found a free non-smoking room but... Once we got to the room it was a smoking room... Felt like they were joking with us.
And the room... Definitely not proper 5 star: dirty carpet under the bed (check the photo) and really basic furniture. Also the room was really dark, even with all the lights on. The bathroom was nice, but the amenities were low quality, you get much better ones in many 3-5 star hotels. Cheap Nescafe (not even the gold) instant coffee in the room, c'mon. Proper mugs and glassed replaced with the plastic ones. No bathrobe in the room.
Noise cancelling in between the rooms is close to zero: you can hear when your neighbor goes to toilet or brushes their teeth. You can also hear all the noise from the Atrium (i'm still hearing the bling noise from the elevator when I close my eyes) and if someone is talking loud in the Atrium (we stayed in the seventh floor and totally opposite to the elevators, so the noise is even more clear closer to the elevator and lower floors). Most of the rooms have connecting doors, and according to the management they are even more noisy... If you are a light sleeper, don't stay here.
The cleaning was REALLY slow and bad. Many times you could spend the day somewhere and the room still would not have been cleaned at 4 P.M. (even with the clean up the light sign on). And the cleaning was more like a "make a bed and take out the trash", which is unacceptable during the current pandemic. The hotel takes pride of strictly endorsing the proper covid-protocols, but the reality is totally different. For them, covid is just a way to cut costs.
The goods:
Duty manager Marilyn, All the staff in the pool area, especially at the pool bar/restaurant, the pool & gym are nice (even though half of the gym equipment is "sealed" to enforce social distancing), the coffee shop downstairs was great and they serve somewhat decent coffee (which is not so easy to find in Dubai).
Other info: we stayed in mid March and the Executive lounge and beach transfer were not operating at that time because of Covid (or cost cutting).
There are so many good hotels in Dubai (I've stayed in over 20 different hotels there) and this is not one of them.
starstar Mikael Krasnov
Spanish
