Contemporary décor and reimagined rooms and suites encourage an urban getaway to The Ritz-Carlton, Charlotte. Herbs and honey cultivated in the hotel’s garden and beehives provide garnishes at on-site restaurants, while organic ingredients and pink Himalayan salt rejuvenate the senses at the luxury Spa. The LEED® Gold-certified hotel is perfect for both an escape and exploration; its downtown location is walking distance to notable attractions. Located in the heart of downtown Charlotte The Ritz-Carlton Charlotte offers luxurious rooms with a 55" or 65" flat-screen TV. Facilities include an indoor pool and spa. The rooms at The Ritz-Carlton feature a modern and elegant interior. All rooms are equipped with a work desk and coffee/tea facilities. Room service is available 24/7. As well as an indoor swimming pool the penthouse spa and wellness centre also features a whirlpool 5 treatment rooms relaxation areas a pink Himalayan salt lounge and a gym. BLT Steak offers refined steakhouse dining with its modern interior and infusion of classic French techniques. The Lobby Lounge K Lounge offers light meals and drinks while The Punch Room is a speakeasy with craft punches and cocktails as well as artisan-crafted small plates. The Ritz-Carlton Charlotte is 0.4 mile from The NASCAR Hall of Fame. The Charlotte Convention Center is 0.8 mile away.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“This is my only second bad review written ever. I should’ve written on for the Ritz S blvd Miami as well. The staff were pleasant but few, and entirely unaware of the hotel’s amenities or it’s surroundings. No indication at all was given that Club Level was completely gone and The Punch Room not open. If anything the website inferred the opposite. Getting assistance with my wife’s luggage upon arrival was a chore as opposed to a standard. When leaving I loaded her luggage piece by piece in the cold with a spraying mist while a valet and a door man watched. Paid or not no local transportation or shuttle was even offered. Uber was frowned upon and access denied yet we had no other option. I may sound trite or come across as arrogant but when for one evening you pay $1883 for a standard suite and $117 for an egg & bacon breakfast for two you expect, if not great, at least good or caring service. I work extremely hard for my money and I enjoy the occasional opportunity to spoil my wife. Unfortunately this was not the case.”
— John Ludwig
“Absolutely an amazing and stunning property. The rooms were beyond belief, particularly loved the tub within the suite. Penthouse pool and spa are both absolutely amazing and have fantastic views of the city. Would like to thank one of the gentlemen from the Ritz, Sunny, thank you for your assistance and making this trip so memorable.”
— Aaromn Pinto
Customers review
Overall Wonderful, 4.6
Value 4.2
Location 4.8
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.6
Amenities 4.7
Condition 4.7
Quality 5
Recomendation 92.5%
Tony Topoleski
Mar 23, 2023
4
We were there for an event and did not stay there. Meeting rooms average, but food served was very good.
In the heart of downtown Charlotte, NC. Paid parking next door. Valet parking available, but a massive waiting line to access this service. We parked next door at a public parking garage. Not cheap. $10.00 for 3 hours parking after normal office hours.
We have been to numerous Ritz Carlton Hotels worldwide. This location was below average to other locations visited
Aaromn Pinto
Jan 16, 2023
5
Absolutely an amazing and stunning property. The rooms were beyond belief, particularly loved the tub within the suite. Penthouse pool and spa are both absolutely amazing and have fantastic views of the city. Would like to thank one of the gentlemen from the Ritz, Sunny, thank you for your assistance and making this trip so memorable.
Allison Moore
Dec 30, 2022
2
This review is in regards to the spa specifically. I booked massages for myself, my sister, and my mother to celebrate my mothers birthday. While the massages themselves were adequate, the experiences the three of us had were not consistent at all. One member of the party was told she could not have her pressure preferences accommodated while the other two had no issues. We had planned to eat lunch at the resort, however, when we went to the Aqua Lounge, we were locked out and told by staff we needed a pass which we were not provided. Once we finally got in, nobody came to take our orders. There were black flies on the walls and the champagne we received had a noticeable stain on one of the glasses. We eventually decided to leave to eat. We found that our experience fell far short when compared to other resort spas in the area. I did communicate these concerns to the corporate office but never received a response of any type. I would not go to this spa again.
John Ludwig
Nov 13, 2022
2
This is my only second bad review written ever. I should’ve written on for the Ritz S blvd Miami as well. The staff were pleasant but few, and entirely unaware of the hotel’s amenities or it’s surroundings. No indication at all was given that Club Level was completely gone and The Punch Room not open. If anything the website inferred the opposite. Getting assistance with my wife’s luggage upon arrival was a chore as opposed to a standard. When leaving I loaded her luggage piece by piece in the cold with a spraying mist while a valet and a door man watched. Paid or not no local transportation or shuttle was even offered. Uber was frowned upon and access denied yet we had no other option. I may sound trite or come across as arrogant but when for one evening you pay $1883 for a standard suite and $117 for an egg & bacon breakfast for two you expect, if not great, at least good or caring service. I work extremely hard for my money and I enjoy the occasional opportunity to spoil my wife. Unfortunately this was not the case.
Caroline Recio
Nov 11, 2022
5
Denise helped us check in and her service is unmatched. The hotel is sparkling clean. The amenities are up to date. The hotel is in the perfect location. What more is there to ask for. I am looking forward to my spa day tomorrow. The only small critique I have, and maybe my experience was an anomaly, but the wait and the K lounge was pretty long, service was slow, and there was only 1 bartender.
DinedThereSippedThat
Third stay & renovated rooms!
5
It was our third time staying here for a football game vs the Seahawks (I know, my review is a little late, but better late than never!) Great stay, walking proximity to stadium. Nice Christmas...
popsavl
Excellent Ritz
5
Everything about this location is top-notch. The spa specifically is very high end, clean, and simply makes this hotel. Make sure to visit the spa here regardless of whether you are getting a service...
CTJBP
The Ritz is as 5 star as it gets!!
5
Took my wife for a night away and after a Hornets game it gets no better than to come back to the Ritz. We stayed in an executive suite and had so much room and everything was just as it should be...
Rick_and_Karen_O
Terrible Experience
1
My wife and I stayed for one night at the Ritz Carlton Charlotte. We had stayed there previously and had wonderful stays. This stay was one of the worst that we have ever had at a hotel.
When we...
dana j
Great service. Thanks Sunny!
5
Wonderful staff. Thanks for a great stay. Sunny and the valet team are superb and really made our day. After a tough year in travel the Ritz Charlotte is back with a great team and service.
Thanks...
Latmlnsn
Mediocre and overpriced
3
To be honest itâs a fine hotel. The problem is that itâs about 2-3 times more expensive than hotels that are also nice. For half price I think there are better options with great service and nice...
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