Mercure London Kensington

162, Cromwell Road, Near Kensington High Street, London, SW5 0TT, United Kingdom

Rating

3.5

Price Level

Rooms

Pets

Yes

Jan

Mercure London Kensington, London

Mercure London Kensington

Guests can expect Wi-Fi access flat-panel TVs and room service at the centrally located Mercure London Kensington Hotel. The seven-story Mercure is home to 82 comfortably appointed rooms that come with limited Wi-Fi availability flat-screen TVs and hairdryers. The 24-hour front desk and concierge are happy to help guests plan area outings or take care of business needs. Active guests stay in shape with help from the fitness room. Other amenities include breakfast availability room service a bar meeting facilities and laundry service. The Mercure is in the Kensington section in east London. You'll find several restaurants Kensington Gardens and the Natural History Museum within a 15-minute walk. Concert at Royal Albert Hall are 20 minutes by foot and exhibits at the Victoria & Albert Museum are 15 minutes by foot. Buckingham Palace is three miles away. The Tower of London and the London Eye are both 20 minutes by car. The hotel is a five-minute walk from the train station and 14 miles from Heathrow Airport.

Price & Availability

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Overall

Good

3.5

738 reviews

491

754

403

197

133

Customers Review

Value 3.5

Location 4.1

Cleanliness 4

Comfort 3.3

Neighborhood 4.1

Amenities 3

Condition 3.6

Quality 3

Recomendation 74.8%

“We loved our time at the Mercure Kensington. It's location is beyond convenient. The breakfast is marvelous and will last until afternoon tea. The staff are helpful and caring. Highly recommend. We'll be back.”

— Alan Webb

“Worst hotel and service I have ever experienced in my whole life The hotel is generally dirty and poorly maintained The room was tiny even by UK standards (barely room for one suitcase), stank and was freezing due to lack of heating. Very uncomfortable mattress. There’s no fridge so forget about cold drinks The bathroom was actually a shower cubicle. The toilet regularly refused to flush. Shower controls would’ve been modern in the 60’s Not to mention the consistently unhelpful staff. The general manager Lisa Kearney is the rudest woman I have ever encountered. It is painfully obvious that she scares the front desk staff. I believe she is not prepared for a customer-oriented job - it is evident that all she cares about the clients is their money in her pocket Impossible to recommend this to anyone. There’re plenty of hotels in the area which won’t stiff you this way”

— Carmen López-Contreras