Escape to Paradise at Krystal Ixtapa: A Stunning Oceanfront Hotel in Pacific Coast Mexico

Krystal Ixtapa

Boulevard Ixtapa, s/n 4 y 4A, Near Magic World Aquapark, Ixtapa, 40880, Mexico

Rating

3.5

Price Level

Rooms

255

Pets

Jan

Krystal Ixtapa, Ixtapa

Krystal Ixtapa

Hotel Krystal Ixtapa is conveniently located in the popular Ixtapa Waterfront area. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. All the necessary facilities, including car park, room service, restaurant, tours, laundry service, are at hand. All rooms are designed and decorated to make guests feel right at home, and some rooms come with cleaning products, mirror, towels, closet, internet access – wireless. The hotel offers various recreational opportunities. No matter what your reasons are for visiting Ixtapa, Hotel Krystal Ixtapa will make you feel instantly at home.

Price & Availability

2 Adults, 1 Room

Travelers

Adults

Children

Rooms

Done

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Overall

Good

3.5

968 reviews

621

469

431

229

224

Customers Review

Value 3.7

Location 4.4

Cleanliness 3.7

Comfort 3.5

Neighborhood 4.3

Amenities 3.6

Condition 3.3

Quality 3.4

Recomendation 66.7%

“Excelente lugar para pasar tus vacaciones, la mejor comida, una gran vista al mar, muy cómodo, su calidad en servicios, su gente muy agradable en fin una grandiosa experiencia”

— M. Omar Durán Sánchez

“Tiene wifi Tiene alberca para adultos y niños Tienen buena medidas sanitarias Tienen restaurantes y bufet Me gustóhospedarme aquí.”

— Gael Sánchez

Customers review

Overall Good, 3.5

Value 3.7

Location 4.4

Cleanliness 3.7

Comfort 3.5

Neighborhood 4.3

Amenities 3.6

Condition 3.3

Quality 3.4

Recomendation 66.7%

Omar Gonzalez

Mar 18, 2021

Al personal le falta mucho brindarse al servicio. Te niegan cosas, tardan varias horas en darte las habitaciones. Tienes que resolver con la gerencia para que seas atendido. Las instalaciones estan bien.

Yasbeth Mm

Mar 18, 2021

El hotel está muy bonito, siguen todas las medidas de sana distancia e higiene. Las instalaciones muy limpias, la comida es rica, aunque siempre tienen el mismo menú. Los elevadores son un asco! Mi habitación estaba en el séptimo piso y tenía que bajar por las escaleras, había tres elevadores y solo servía uno. Hubo un error de cobro por parte del señor en recepción y la administradora se portó grosera con nosotros siendo error de ellos.

Nicole Rodríguez

Mar 18, 2021

Bonito

Yasbeth Mm

Mar 18, 2021

Kaly Rojas

Mar 11, 2021

Bom atendimento, falta de pessoal, não cumprem os horários nos restaurantes que fecham antes do tempo, não têm serviços de urgência dentro do hotel YA que obrigam os asmáticos a usarem máscaras faciais, pouquíssimas espreguiçadeiras para o número de pessoas ficar, espero melhorar e principalmente treinar sua equipe em relação às doenças respiratórias crônicas, eles podem pegar um bom susto por causa de informações ruins

Kaly Rojas

Mar 11, 2021

Buen servicio, falta personal,no cumplen con los horarios en restaurantes cerrando antes de tiempo,no cuentan con servicios de emergencia dentro del hotel YA que obligan a las personas asmáticas a usar cubrebocas,muy muy pocos camastros para la cantidad de gente hospedada,ojalá mejoren y sobre todo capaciten a su personal con respecto a enfermedades respiratorias crónicas, se pueden llevar un buen susto por mala información

Gael Sánchez

Feb 25, 2021

Você tem wi-fi Possui piscina para adultos e crianças Eles têm boas medidas sanitárias Eles têm restaurantes e buffet Eu gostava de ficar aqui.

Gael Sánchez

Feb 25, 2021

Tiene wifi Tiene alberca para adultos y niños Tienen buena medidas sanitarias Tienen restaurantes y bufet Me gustóhospedarme aquí.

Oscar Sanchez

Feb 18, 2021

Excelente vista, buenas instalaciones, las actividades buenas y seguro para el tema de covid, sin embargo deben trabajar más en los alimentos.

clayton zuchotzki

Feb 02, 2021

Visited during unfortunate times. Staff very friendly everyone as accommodating as possible. Very few international guests lots of Nationals.

Patricia Frias

Jan 18, 2021

Muito boa atenção. A comida falta um pouco de qualidade. Não há muitas variedades de bebidas para degustar. Excelente comida nos arredores. A praia é muito limpa e com filhotes de tartarugas.

M. Omar Durán Sánchez

Jan 18, 2021

Excelente local para passar as suas férias, a melhor comida, uma excelente vista de mar, muito confortável, a sua qualidade de serviços, a sua gente muito simpática, enfim, uma grande experiência

Patricia Frias

Jan 18, 2021

Muy bien la atención. A la comida le falta un poco de calidad.No hay muchas variedades de bebidas para degustar. Excelente comida en los alrededores. La playa es lo máximo muy limpia y con las tortugas bebé.

M. Omar Durán Sánchez

Jan 18, 2021

Excelente lugar para pasar tus vacaciones, la mejor comida, una gran vista al mar, muy cómodo, su calidad en servicios, su gente muy agradable en fin una grandiosa experiencia

jennifer hunt

Jan 10, 2021

Great staff and service. The rooms are clean and comfortable.

Leonardo Romo

Jan 03, 2021

The hotel is looking rundown and is in need of a big investment, otherwise is going to become a 2* hotels soon. The food is awful, the worst I have ever eaten. If you can, please save some money and only buy your stay without food. You can eat at any restaurant across the street and it would be better than the food from this place. The beach is lovely but your palapas need fixing. The personal is very friendly and helpful. The guest(not all) are walking around not wearying face masks and there is always the American tourist who think they are better than everyone else and they do not need to wear a face mask(because they paid 800 dollars and rules do not apply to them) that is exactly what he said when he was asked to put the mask on....... sad.

Ericckson Otzv

Dec 18, 2020

O lugar é agradável, um bom ambiente para relaxar, infelizmente a atenção do pessoal nos diferentes restaurantes ou áreas de alimentação deixa muito a desejar, parece que você está pedindo a comida de presente mesmo que seja um buffet, por outro lado a comida não é tão bom. Na área da piscina as pessoas vestem camiseta e bermuda jeans e mesmo com o cinto, por outro lado, colocam as espreguiçadeiras de lado por mais de 2 horas, evitando que as pessoas que chegam as usem e os funcionários com medo de que as pessoas ficam chateadas não faz nada sobre isso. Paguei mais de 9 mil pesos por 3 noites e 4 dias e a verdade não vale muito.

Ericckson Otzv

Dec 18, 2020

El lugar es agradable, buen ambiente para relajarse, desgraciadamente la atención del personal de los diferentes restaurantes o zonas de comida deja mucho que desear, parece que le estás pidiendo regalada la comida a pesar de que es bufete, por otro lado la comida no está tan buena. En la zona de la alberca la gente se mete con playera y shorts de mezclilla e inclusoaún con el cinturón puesto, por otro lado apartan los camastros por más de 2 horas impidiendo que la gente q va llegando los pueda utilizar y los empleados temerosos de q la gente se moleste no hace nada al respecto. Pagué más de 9 mil pesos por 3 noches y 4 días y la verdad no vale mucho la pena.

Veronica Reed

Dec 16, 2020

Excellent safety and security procedures, fun activities for all ages, different restaurants options for all tastes, all inclusive and more...

Soledad Medina Jaimes

Sep 18, 2020

Mas o menos

Greg Blakstad

Jan 23, 2020

Spent another GREAT week at Krystal Ixtapa, we have returned to the Krystal for the past 16 years. Entire staff is very friendly and helpful making sure our stay is enjoyable. Armando is very accommodating and helpful in getting our reservations set up. Greg & Paula

Getzemani Leon

Jan 05, 2020

Great place to stay, the food is not the best really but acceptable. Very clean, excellent service from everyone, specially Ignacio the front desk manager and Sergio at the pool bar and Yola our waitress, thanks to all the staff for making our stay so welcoming. The pool was also always clean, the beds so comfy.

Tom Stewart

Apr 11, 2019

The hotel was exceptional clean, pools and beach fantastic. Staff was pleasant but many didn’t have a good understanding of English. Totally safe, would be excellent for children. The food was mediocre, not much choice., everything has a sauce. We have food allergies so just plain grilled chicken or fish would have been nice. Don’t need tomatoes and peppers on everything. We went uptown to The generals and Deborah, great food there but when go all inclusive shouldn’t have too

Diana Kozie

Mar 24, 2019

The resort is very very clean, pools are excellent, drinks are excellent. This resort caters mostly to the locals. Food is mostly geared to what the locals eat, especially for breakfast. There is not much variety or choices concerning the food. The Italian restaurant is excellent. Talked to the General Manager and he said they are working on improvements. The staff is very friendly, a little more English would be nice, but that is a work in progress. I would not recommend the resort for a first time visitor to Mexico, just because of the food. Other then that it was a nice vacation. March 2019

Rogelio Sanchez

Dec 31, 2018

I am staying right now at this hotel, been here 4 nights and leaving tomorrow. Points to improve: 1. Food is really bad, have to go outside to get something decent. I only have breakfast, Thanks God. 2. The beach has big waves with strong currents that pull you into the ocean, not nice to swim around. 3. Music is very loud and parties last longer than 10:00pm, I am a quiet person myself The good points: 1. You get great service from the people. Be nice to them, give them a tip and they will be very helpful. 2. The hotel is old but they work hard to maintain. Had a failure on the AC controller and they replace it in 3 hours, not bad for Mexico. 3. Large pools, very well maintained. 4. Great view of the beach from your room.

peterbC3702OE

A+++ hotel

The people and property are A+++. The front desk people, the bartenders and wait staff, the cleaning people all were amazing. Had a fantastic trip with all the amenities taken care of. Thanks so...

sfehr2018

Lovely hotel

We stayed at the Krystal Ixtapa in March 2020. We were on the 10th floor with ocean view. We found the hotel rooms to be clean, modern and spacious. The beds were comfortable and were given a...

Cindy H

Just Perfect!

We had the pleasure of staying at the Krystal Ixtapa March 12 to 19, 2020 with our two 17 year old boys. Check-in was quick, easy, polite and courteous. Our rooms were on the 10th floor with a...

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