“Caro mas vale a pena”

“Unfortunately our stay here was terrible. Upon arriving at our scheduled time, people ahead of us were already complaining that their check in time was taking more than an hour. Regardless of booking at least 1 month in advance, I was told that they had double booked my room therefore it's no longer available. They advised that they would upgrade us to an Executive Suite for the inconvenience, however there was only one bed and an additional bed would be brought in within another hour or two. After agreeing to this, we were later told that they had located availability for our original room ($323.10 per night for a one night stay in a Deluxe Double Room). This was disappointing, however the check in process had lasted 45mins and we were becoming impatient. In the most respectful way possible, it was difficult to communicate our needs to the reception staff due to the language barriers. Although I'm sure this was mentioned in the fine print of our booking, we were surprised to learn that a $100.00 bond would be required with an additional cost of $50.00 for valet parking (the only parking option available). I queried if the valet parking cost could be ignored due to the current inconvenience (now 1 hour since arriving), however this was not possible. The room itself was extremely outdated for the price and for a 5 start hotel, however it was warm and tidy. There were only 2 bath towels in the room despite a 3 person booking, and house keeping as well as reception did not answer their phone to request more. It was disappointing to learn that the indoor pool and spa closed at 7:00pm, and there were no pool towels available. You're only provided with 1 room access card, therefore it's difficult to go your separate ways with other family members. Overall, I'm disappointed with the price I paid for the experience.”