Offering on-site dining and a heated outdoor pool right across the street from Stanford University the Sheraton Palo Alto Hotel enchants our guests with its beauty amenities and attention to detail. This 346-room non-smoking hotel on four floors offers state-of-the-art facilities and restful well-appointed rooms. All rooms have custom beds goose-down pillows cable TV and plenty of places to plug in. Guests enjoy lots of nice touches like a free newspaper in the morning and cozy robes hanging in the closet. Outside the flower and water gardens and the koi pond are a gift to the spirit and the patio restaurant and lounge areas surround the outdoor heated pool. Spa services are available and the concierge is at the ready with suggestions for fine dining boutiques and art galleries nearby. The 24-hour business center will keep you in the loop while you're away and the fitness center will help you keep up with your fitness regimen. Self- and valet parking are available for a fee. The Sheraton is across the street from the Stanford University campus and a block from a Caltrain station providing easy access to downtown San Francisco and the Silicon Valley. Upscale retail spots are less than a mile away at the Stanford Shopping Center. San Jose International Airport is 17 miles away and San Francisco International Airport is 20 miles.
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“The service is fine, the rooms are as good (or bad) as you'd expect. The location is close to some very nice restaurants.
There is obvious room for (cost effective) improvement though. Let's narrow it down to the single simplest,...
Join the civilized world, install a bidet in each room.”
— N. PComplete
“Great location and the pool is fantastic for families. The ground floor pool facing rooms are good if you don't mind the noise during the day. It's nice to walk right out your sliding door and hop in the pool 10 feet away. Just be aware of live music and lively families using the pool up until the pool closure time of 10pm. Restaurant pricing was surprisingly reasonable and I found it was way cheaper to buy drinks and food at either the pool restaurant or lobby bar compared to dinging out locally in Palo Alto! A first for me when traveling. The only drawback that keeps this hotel from 5/5 stars is the room noise. I'm not talking about the pool noise which I'd anticipate facing the pool but the walls are paper thin. You can hear normal conversations in the next room over as well as above you. Definitely bring earplugs if you are a light sleeper!”
— Chris Hart
Customers review
Overall Excellent, 4.2
Value 5
Location 4.4
Cleanliness 4.5
Comfort 4.3
Neighborhood 4.6
Amenities 4.3
Condition 4.2
Recomendation 80.1%
Dorothy Van Duzer
Dec 28, 2022
5
This is an EXCELLENT HOTEL! We have to travel back and forth to Stanford for medical treatment with our Service Dog. The room was very nice, clean and the bathroom was superior with a walk in shower. We have tried several other hotels in the Palo Alto but this is the one we will always book at from now on. The area was safe and there is a huge park across the street. Stanford was only two minutes away for the doctors we needed to see. The staff was very friendly and helpful and the hotel was beautifully landscaped with a wonderful pond running outside several of the rooms.
Jorge Gutiérrez Torres
Nov 22, 2022
3
Hotel is ok but completely overpriced for the service it is offered. More than 300USD per night and breakfast not included! Rooms are pretty old and fitness room is tiny with just few running belts.
Staff are friendly from reception, housekeeping and bars. Location is great.
Check in and check out very smooth and easy. Breakfast even that you have to pay separated is very good with freshly squeezed juice and fruits, was delicious! I loved it!
Pool area is very nice and is very nice to enjoy or even work in the area.
But as mention, the price is too high for the quality of rooms in my opinion.
N. PComplete
Nov 14, 2022
3
The service is fine, the rooms are as good (or bad) as you'd expect. The location is close to some very nice restaurants.
There is obvious room for (cost effective) improvement though. Let's narrow it down to the single simplest,...
Join the civilized world, install a bidet in each room.
Vlad Månsson
Nov 08, 2022
2
I've been staying here a few times and I think this hotel is in need of very important upgrades. The location is very good, close to Stanford and main scene of Palo Alto. However, the hotel in itself has many areas of improvement.
- The hotel is old and worn down. Carpets and walls have stains and overall feels old.
- Wifi is terrible. Its free and easy to connect to, but speed is so bad that its difficult to run online teams meetings during during many parts of the day.
- Room service is very slow. At 5PM in the afternoon they still had not fixed the room. They went in earlier, ripped up the bed but didn't clean the room. At 5:15 PM, I'm still waiting for the room to be cleaned up.
Chris Hart
Aug 24, 2022
4
Great location and the pool is fantastic for families. The ground floor pool facing rooms are good if you don't mind the noise during the day. It's nice to walk right out your sliding door and hop in the pool 10 feet away. Just be aware of live music and lively families using the pool up until the pool closure time of 10pm. Restaurant pricing was surprisingly reasonable and I found it was way cheaper to buy drinks and food at either the pool restaurant or lobby bar compared to dinging out locally in Palo Alto! A first for me when traveling. The only drawback that keeps this hotel from 5/5 stars is the room noise. I'm not talking about the pool noise which I'd anticipate facing the pool but the walls are paper thin. You can hear normal conversations in the next room over as well as above you. Definitely bring earplugs if you are a light sleeper!
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