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star star star 275 Norwood Park South, Near Luke Adams Glass, Norwood, Massachusetts 2062, United States
Some of the more recent reviews are bad, but I found our room and the hotel to be very clean. The staff was welcoming and helpful, and the continental breakfast was good. 10/10 would stay again Alguns dos comentários mais recentes são ruins, mas achei nosso quarto e o hotel muito limpos. A equipe foi acolhedora e prestativa, e o café da manhã continental era bom. 10/10 ficaria novamente
Some of the more recent reviews are bad, but I found our room and the hotel to be very clean. The staff was welcoming and helpful, and the continental breakfast was good. 10/10 would stay again Algunas de las críticas más recientes son malas, pero encontré que nuestra habitación y el hotel estaban muy limpios. El personal era amable y servicial, y el desayuno continental era bueno. 10/10 se quedaría de nuevo
Some of the more recent reviews are bad, but I found our room and the hotel to be very clean. The staff was welcoming and helpful, and the continental breakfast was good. 10/10 would stay again
It's ok.I like having the kitchen for a week-long stay.The rooms are nice.However, the hotel seems to both be in disrepair and often under construction.The halls smell funny.Last time, a nearly-full gallon of milk disappeared from my fridge while I was out.The milk didn't matter much, but it made me nervous about the rest of my stuff.I did report it, but nothing came of it. Tudo bem. Eu gosto de ter a cozinha para uma estadia de uma semana. Os quartos são bons. No entanto, o hotel parece estar em mau estado e muitas vezes em construção. Os corredores cheiram engraçado.Da última vez, um galão de leite quase cheio desapareceu da minha geladeira enquanto eu estava fora. O leite não importava muito, mas me deixava nervosa com o resto das minhas coisas. Eu denunciei, mas não deu em nada.
It's ok.I like having the kitchen for a week-long stay.The rooms are nice.However, the hotel seems to both be in disrepair and often under construction.The halls smell funny.Last time, a nearly-full gallon of milk disappeared from my fridge while I was out.The milk didn't matter much, but it made me nervous about the rest of my stuff.I did report it, but nothing came of it. Está bien. Me gusta tener la cocina para una estancia de una semana. Las habitaciones son bonitas. Sin embargo, el hotel parece estar en mal estado y, a menudo, en construcción. Los pasillos huelen raro.La última vez, un galón de leche casi lleno desapareció de mi refrigerador mientras estaba fuera. La leche no importaba mucho, pero me ponía nerviosa por el resto de mis cosas. Lo reporté, pero no salió nada.
It's ok. I like having the kitchen for a week-long stay. The rooms are nice. However, the hotel seems to both be in disrepair and often under construction. The halls smell funny. Last time, a nearly-full gallon of milk disappeared from my fridge while I was out. The milk didn't matter much, but it made me nervous about the rest of my stuff. I did report it, but nothing came of it.
Never had such a bad experience in Residence Inn before. We were tired and wanted to crash as soon as we got there. There was no bedding for the pull out. No hot water . No soap in the dispenser. Called front desk in the night for bedding and he did( he confirmed he forgot to note it down the next morning)not note down the room number to deliver the bedding & pillows. So just had to manage.2nd breakfast was pathetic. At 8:45 they were still prepping to put up the food. Nunca tive uma experiência tão ruim no Residence Inn antes. Estávamos cansados e queríamos dormir assim que chegássemos lá. Não havia roupa de cama para a retirada. Sem água quente. Sem sabão no dispensador. Chamado recepção à noite para roupa de cama e ele fez( ele confirmou que esqueceu de anotá-lo na manhã seguinte) não anotar o número do quarto para entregar a roupa de cama e travesseiros. Então só tinha que administrar. 2º café da manhã foi patético. Às 8:45 eles ainda estavam se preparando para colocar a comida.
DO NOT STAY HERE. I've never seen a situation quite as bad this one. As someone who works in the travel industry, I think Marriott needs to do an internal audit of this hotel because it's putting a stain on the brand. The place was in shambles when my family (wife, toddler, infant) arrived to the hotel. People working at the front desk did not know what they were doing. The manager was running around the hotel looking to see which rooms were available. The place seemed to be severely understaffed. They did not have a room available for us when we arrived, despite our "reservation". I put "reservation" in quotes because nothing was reserved, and ended up not even staying at the hotel because the manager told me he had no idea if/when a room would become available for us. I asked one employee if he would stay at the hotel and he said "I wouldn't". It says on Google that there is an indoor pool, but when the manager was asked about this he said, "there's no pool." After waiting for a few hours to see if a room would become available (spoiler alert: it didn't), I was given a room key to a room . . . that was occupied by other guests. Does the hotel have a computer system? Is it being used? Your guess is as good as mine. Get your act together, Marriott. NÃO FIQUE AQUI. Nunca vi uma situação tão ruim quanto essa. Como alguém que trabalha no setor de viagens, acho que a Marriott precisa fazer uma auditoria interna deste hotel porque está manchando a marca. O lugar estava em ruínas quando minha família (esposa, criança, bebê) chegou ao hotel. As pessoas que trabalhavam na recepção não sabiam o que estavam fazendo. O gerente estava correndo pelo hotel olhando para ver quais quartos estavam disponíveis. O lugar parecia ser severamente insuficiente. Eles não tinham um quarto disponível para nós quando chegamos, apesar da nossa "reserva". Coloquei "reserva" entre aspas porque nada estava reservado, e acabei nem ficando no hotel porque o gerente me disse que não tinha idéia se/quando um quarto ficaria disponível para nós. Perguntei a um funcionário se ele ficaria no hotel e ele disse "não ficaria". Diz no Google que há uma piscina coberta, mas quando o gerente foi questionado sobre isso, ele disse: "não há piscina". Depois de esperar algumas horas para ver se um quarto ficaria disponível (alerta de spoiler: não), recebi uma chave de quarto para um quarto. . . que foi ocupado por outros hóspedes. O hotel tem um sistema de computador? Está sendo usado? Seu palpite é tão bom quanto o meu. Aja em conjunto, Marriott.
DO NOT STAY HERE. I've never seen a situation quite as bad this one. As someone who works in the travel industry, I think Marriott needs to do an internal audit of this hotel because it's putting a stain on the brand. The place was in shambles when my family (wife, toddler, infant) arrived to the hotel. People working at the front desk did not know what they were doing. The manager was running around the hotel looking to see which rooms were available. The place seemed to be severely understaffed. They did not have a room available for us when we arrived, despite our "reservation". I put "reservation" in quotes because nothing was reserved, and ended up not even staying at the hotel because the manager told me he had no idea if/when a room would become available for us. I asked one employee if he would stay at the hotel and he said "I wouldn't". It says on Google that there is an indoor pool, but when the manager was asked about this he said, "there's no pool." After waiting for a few hours to see if a room would become available (spoiler alert: it didn't), I was given a room key to a room . . . that was occupied by other guests. Does the hotel have a computer system? Is it being used? Your guess is as good as mine. Get your act together, Marriott. NO TE QUEDES AQUÍ. Nunca he visto una situación tan mala como esta. Como alguien que trabaja en la industria de viajes, creo que Marriott necesita hacer una auditoría interna de este hotel porque está manchando la marca. El lugar estaba en ruinas cuando mi familia (esposa, niño pequeño, bebé) llegó al hotel. Las personas que trabajaban en la recepción no sabían lo que estaban haciendo. El gerente estaba corriendo por el hotel para ver qué habitaciones estaban disponibles. El lugar parecía estar gravemente escaso de personal. No tenían una habitación disponible para nosotros cuando llegamos, a pesar de nuestra "reserva". Puse "reserva" entre comillas porque no había nada reservado, y terminé sin quedarme en el hotel porque el gerente me dijo que no tenía idea de si una habitación estaría disponible para nosotros o cuándo. Le pregunté a un empleado si se quedaría en el hotel y me dijo que no. Dice en Google que hay una piscina cubierta, pero cuando se le preguntó al gerente sobre esto, dijo: "no hay piscina". Después de esperar unas horas para ver si había una habitación disponible (alerta de spoiler: no fue así), me dieron la llave de una habitación. . . que fue ocupado por otros invitados. ¿Cuenta el hotel con un sistema informático? ¿Se está utilizando? Tu invitado es tan bueno como el mío. Actúe juntos, Marriott.
Never had such a bad experience in Residence Inn before. We were tired and wanted to crash as soon as we got there. There was no bedding for the pull out. No hot water . No soap in the dispenser. Called front desk in the night for bedding and he did( he confirmed he forgot to note it down the next morning)not note down the room number to deliver the bedding & pillows. So just had to manage.2nd breakfast was pathetic. At 8:45 they were still prepping to put up the food. Nunca antes había tenido una experiencia tan mala en Residence Inn. Estábamos cansados y queríamos estrellarnos tan pronto como llegáramos allí. No había ropa de cama para el sofá cama. Sin agua caliente. No hay jabón en el dispensador. Llamó a la recepción por la noche para pedir ropa de cama y él (confirmó que se olvidó de anotarlo a la mañana siguiente) no anotó el número de habitación para entregar la ropa de cama y las almohadas. Así que solo tenía que arreglárselas. El segundo desayuno fue patético. A las 8:45 todavía estaban preparando para poner la comida.
Absolutely disgusting! We were forced to stay there by the people running a hockey tournament near by. The rooms are filthy! My son found an empty liquor bottle under the bed so I know it wasn’t cleaned, there are stains on every surface in the room. Then while my son was sitting on the couch the window literally fell into the room, sent the lamp on the desk flying and hit him in the head. For this they were willing to take one night off of my bill. I was charged the full amount and when I called was told it may take 5-7 business days for that to change. When I called about the bill Phara was rude and could not understand why I was upset, perhaps if it was her or her child that was hit in the head with the window and then still charged she would understand. The halls-ways are covered with a plastic on the walls because it looks like they are splitting possibly from water damage(I will include pictures) Do yourself a favor and if you find yourself there DO NOT open the pull out couch you will be horrified by the stains. There are people living there long term. There police were there several times a day when we were there to serve them with papers or to deal with problems. Absolutamente nojento! Fomos forçados a ficar lá pelas pessoas que organizavam um torneio de hóquei nas proximidades. Os quartos são imundos! Meu filho encontrou uma garrafa de bebida vazia embaixo da cama, então eu sei que não foi limpa, há manchas em todas as superfícies do quarto. Então, enquanto meu filho estava sentado no sofá, a janela literalmente caiu no quarto, fez a lâmpada da mesa voar e o atingiu na cabeça. Para isso, eles estavam dispostos a tirar uma noite da minha conta. Fui cobrado o valor total e quando liguei me disseram que pode levar de 5 a 7 dias úteis para que isso mude. Quando liguei sobre a conta, Phara foi rude e não conseguiu entender por que eu estava chateada, talvez se fosse ela ou seu filho que foi atingido na cabeça com a janela e depois ainda cobrado, ela entenderia. Os corredores são cobertos com um plástico nas paredes porque parece que eles estão se dividindo possivelmente por danos causados pela água (incluirei fotos) Faça um favor a si mesmo e, se você se encontrar lá, NÃO abra o sofá-cama, ficará horrorizado pelas manchas. Há pessoas que vivem lá a longo prazo. Lá a polícia estava lá várias vezes ao dia quando estávamos lá para atendê-los com papéis ou para lidar com problemas.
Great location easy on/off to major highways. The hotel states they have a pool, which was one of the main reasons we picked this one. Once we arrived we found out that they do no and have not had a pool, as it is under renovations along with over half of this place. Breakfast in the morning was great and they provided a great selection each day. I would return to the place once renovations are complete. Ótima localização fácil de ligar/desligar para as principais rodovias. O hotel afirma que eles têm uma piscina, que foi uma das principais razões pelas quais escolhemos esta. Uma vez que chegamos, descobrimos que eles não e não tinham uma piscina, pois está em reformas, juntamente com mais da metade deste lugar. Café-da-manhã foi great e uma grande variedade a cada dia. Voltaria ao local assim que as reformas estivessem concluídas.
Never had such a bad experience in Residence Inn before. We were tired and wanted to crash as soon as we got there. There was no bedding for the pull out. No hot water . No soap in the dispenser. Called front desk in the night for bedding and he did( he confirmed he forgot to note it down the next morning)not note down the room number to deliver the bedding & pillows. So just had to manage.2nd breakfast was pathetic. At 8:45 they were still prepping to put up the food.
Great location easy on/off to major highways. The hotel states they have a pool, which was one of the main reasons we picked this one. Once we arrived we found out that they do no and have not had a pool, as it is under renovations along with over half of this place. Breakfast in the morning was great and they provided a great selection each day. I would return to the place once renovations are complete. Excelente ubicación con fácil acceso a las principales autopistas. El hotel afirma que tiene una piscina, que fue una de las principales razones por las que elegimos este hotel. Una vez que llegamos, descubrimos que no tienen y no han tenido piscina, ya que está en proceso de renovación junto con más de la mitad de este lugar. El desayuno en la mañana fue excelente y proporcionaron una gran selección cada día. Volvería al lugar una vez que se completen las renovaciones.
Absolutely disgusting! We were forced to stay there by the people running a hockey tournament near by. The rooms are filthy! My son found an empty liquor bottle under the bed so I know it wasn’t cleaned, there are stains on every surface in the room. Then while my son was sitting on the couch the window literally fell into the room, sent the lamp on the desk flying and hit him in the head. For this they were willing to take one night off of my bill. I was charged the full amount and when I called was told it may take 5-7 business days for that to change. When I called about the bill Phara was rude and could not understand why I was upset, perhaps if it was her or her child that was hit in the head with the window and then still charged she would understand. The halls-ways are covered with a plastic on the walls because it looks like they are splitting possibly from water damage(I will include pictures) Do yourself a favor and if you find yourself there DO NOT open the pull out couch you will be horrified by the stains. There are people living there long term. There police were there several times a day when we were there to serve them with papers or to deal with problems. ¡Absolutamente asqueroso! Nos vimos obligados a quedarnos allí por la gente que organizaba un torneo de hockey cerca. ¡Las habitaciones están sucias! Mi hijo encontró una botella de licor vacía debajo de la cama, así que sé que no la limpiaron, hay manchas en todas las superficies de la habitación. Luego, mientras mi hijo estaba sentado en el sofá, la ventana literalmente cayó en la habitación, hizo volar la lámpara del escritorio y lo golpeó en la cabeza. Por esto estaban dispuestos a quitarme una noche de mi factura. Me cobraron el monto total y cuando llamé me dijeron que podría tomar de 5 a 7 días hábiles para que eso cambie. Cuando llamé por la factura, Phara fue grosera y no podía entender por qué estaba molesto, tal vez si fuera ella o su hijo el que recibió un golpe en la cabeza con la ventana y luego todavía lo cobraron, lo entendería. Los pasillos están cubiertos con un plástico en las paredes porque parece que se están partiendo posiblemente por daños causados por el agua (incluiré fotos) Hágase un favor y si se encuentra allí NO abra el sofá cama, se horrorizará por las manchas. Hay gente que vive allí a largo plazo. Allí había policías varias veces al día cuando estábamos allí para entregarles papeles o para resolver problemas.
Great location easy on/off to major highways. The hotel states they have a pool, which was one of the main reasons we picked this one. Once we arrived we found out that they do no and have not had a pool, as it is under renovations along with over half of this place. Breakfast in the morning was great and they provided a great selection each day. I would return to the place once renovations are complete.
Absolutely disgusting! We were forced to stay there by the people running a hockey tournament near by. The rooms are filthy! My son found an empty liquor bottle under the bed so I know it wasn’t cleaned, there are stains on every surface in the room. Then while my son was sitting on the couch the window literally fell into the room, sent the lamp on the desk flying and hit him in the head. For this they were willing to take one night off of my bill. I was charged the full amount and when I called was told it may take 5-7 business days for that to change. When I called about the bill Phara was rude and could not understand why I was upset, perhaps if it was her or her child that was hit in the head with the window and then still charged she would understand. The halls-ways are covered with a plastic on the walls because it looks like they are splitting possibly from water damage(I will include pictures) Do yourself a favor and if you find yourself there DO NOT open the pull out couch you will be horrified by the stains. There are people living there long term. There police were there several times a day when we were there to serve them with papers or to deal with problems.
DO NOT STAY HERE. I've never seen a situation quite as bad this one. As someone who works in the travel industry, I think Marriott needs to do an internal audit of this hotel because it's putting a stain on the brand. The place was in shambles when my family (wife, toddler, infant) arrived to the hotel. People working at the front desk did not know what they were doing. The manager was running around the hotel looking to see which rooms were available. The place seemed to be severely understaffed. They did not have a room available for us when we arrived, despite our "reservation". I put "reservation" in quotes because nothing was reserved, and ended up not even staying at the hotel because the manager told me he had no idea if/when a room would become available for us. I asked one employee if he would stay at the hotel and he said "I wouldn't". It says on Google that there is an indoor pool, but when the manager was asked about this he said, "there's no pool." After waiting for a few hours to see if a room would become available (spoiler alert: it didn't), I was given a room key to a room . . . that was occupied by other guests. Does the hotel have a computer system? Is it being used? Your guess is as good as mine. Get your act together, Marriott.
Stayed here recently.This hotel is awful in every way.Stinks like old cigarettes and mold.It's damp and gross everywhere.The walls are literally peeling off.The carpet had weird sticky stains and cigarette burns.There was no one in the lobby to check anyone in leading to a crowd of confused guests.My wife and I finally ended up in the same room as another guy.We all had functioning keys.That's never good.Oh... and parking is $8... awesome.Kudos to the guy from the kitchen area who tried his best to check everyone in despite not having any front desk experience.Stay anywhere but here. hospedado aqui recentemente. Este hotel é horrível em todos os sentidos. Fede como cigarros velhos e mofo. É úmido e nojento em todos os lugares. As paredes estão literalmente descascando. O tapete tinha manchas pegajosas estranhas e queimaduras de cigarro. Não havia ninguém no saguão para checar ninguém, levando a uma multidão de convidados confusos. Minha esposa e eu finalmente acabamos no mesmo quarto que outro cara. Todos nós tínhamos chaves funcionais. Isso nunca é bom. Ah... e o estacionamento custa US$ 8... incrível.Parabéns ao cara da área da cozinha que fez o possível para fazer o check-in de todos, apesar de não ter nenhuma experiência na recepção.Fique em qualquer lugar, menos aqui.
Stayed here recently.This hotel is awful in every way.Stinks like old cigarettes and mold.It's damp and gross everywhere.The walls are literally peeling off.The carpet had weird sticky stains and cigarette burns.There was no one in the lobby to check anyone in leading to a crowd of confused guests.My wife and I finally ended up in the same room as another guy.We all had functioning keys.That's never good.Oh... and parking is $8... awesome.Kudos to the guy from the kitchen area who tried his best to check everyone in despite not having any front desk experience.Stay anywhere but here. Me alojé aquí recientemente. Este hotel es horrible en todos los sentidos. Apesta a cigarrillos viejos y moho. Está húmedo y asqueroso por todas partes. Las paredes se están despegando literalmente. La moqueta tenía extrañas manchas pegajosas y quemaduras de cigarrillos. No había nadie en el vestíbulo para controlar a nadie, lo que provocó una multitud de invitados confundidos. Mi esposa y yo finalmente terminamos en la misma habitación que otro chico. Todos teníamos llaves que funcionaban. Eso nunca es bueno. Ah... y el estacionamiento cuesta $8... increíble.Felicitaciones al chico del área de la cocina que hizo todo lo posible para registrar a todos a pesar de no tener experiencia en la recepción.Quédate en cualquier lugar menos aquí.
I don’t recommend this hotel. When we got there we were given the wrong room. Key didn’t work so they came up and let us in the room and we walked in to an occupied room. For the mistake, we were supposed to get a credit but it never happened. Also, light in the bathroom didn’t work.I had to stand in a dark room and take a shower. Also 1/3 of a roll of toilet paper left in our room when we got there.I would have felt better if they would have given the credit they said they would give me to make up for this- but nothing.I have been a Marriott rewards member for over 10 years and this may be the worst experience.Unfortunately I do not recommend this hotel.Follow up one month later: I was told at the time of my issues that I would be receiving bonus points for my trouble. This has not happened. I’ve been in touch with someone who said they will help, but no luck. So not only we’re their issues, Marriott did nothing to resolve them. May have to be done with Marriott after this experience.
Stayed here recently. This hotel is awful in every way. Stinks like old cigarettes and mold. It's damp and gross everywhere. The walls are literally peeling off. The carpet had weird sticky stains and cigarette burns. There was no one in the lobby to check anyone in leading to a crowd of confused guests. My wife and I finally ended up in the same room as another guy. We all had functioning keys. That's never good. Oh... and parking is $8... awesome. Kudos to the guy from the kitchen area who tried his best to check everyone in despite not having any front desk experience. Stay anywhere but here.
Muy bien
starExcellent
rate_reviewExcellent family hotel. Great room.
275 Norwood Park South, Near Luke Adams Glass, Norwood, Massachusetts 2062, United States
El Residence Inn by Marriott® es el hotel de estancias prolongadas que lo ayuda a sentirse conectado mientras se encuentra lejos de su hogar y a mantener el equilibrio entre el trabajo y el placer. Nuestros alrededores hogareños lo invitan a distenderse y nuestro entorno comunitario lo hará sentirse a gusto.
