My family and I looked forward to breakfast everyday thanks to Christian who was really wonderful. Not only was he efficient and remembered what we wanted to order from the previous day but he was so friendly specially with our boys. He’s an asset to the hotel and we will come back to visit specially to see him!
starstarstarstarstar Fayez Khouri
In 5 days we have already encountered several problems.
We have found glass in pool, we reported to the pool staff but they did nothing. it was only when we came back 2 hours later and our friend stepped on a piece of glass that they finally made the decision to evacuate the pool to clean it. actually we still have not received compensation for this serious incident.
I found my pyjama in a ball in the closet while they were on the bed when I left the room.
I have a personal effect that has disappeared!!! I went to tell them, I asked for compensation but it took a lot of struggle to get only one massage offered and I'm still waiting for someone to find me what has disappeared. They offer me a plate of fruit in compensation. I hope for them that they will find hit.
It's a shame because except for these points the staff are pleasant and the hotel friendly.
I wonder how will be the rest of the stay….
star Natacha Scherpereel
Very nice hotel except for one cheap experience with in room dining. The rates are affordable for the great quality. We got a one bedroom suite and unfortunately there was no available two bedroom suite to upgrade but the suite we got still felt luxurious and spacious. The in room dining is excellent and the bedroom and living room spaces are cozy. The bathroom facilities could be improved but they’re not too shabby. However, I was not satisfied with how cheap the in room dining service was. Not only did they make a mistake with an order of Buffalo wings by giving us BBQ wings instead, but they asked for the BBQ wings back to “take a look at it.” If this is a high quality hotel why are they requesting the food back? So they can just throw it or give it to somebody else? It seemed like they thought we were lying and didn’t want to just outright accuse us, but we definitely still got the message. Usually if a hotel makes such a mistake they will fix the problem and on top of that giving us a complementary dessert or something of that sort. They didn’t charge us for the French fries that they also failed to give us when we asked for it the first time, but it still looks very cheap for the hotel to ask for the food they made a mistake with back. I believe they should have handled such a situation in a more professional manner that reflects the high quality “5 star” look and feel that the hotel wants to give off to its guests. Anywho, we had a great and peaceful stay and would choose Fairmont again in the future.
starstarstar rawan al khudair
A great place! Nice collection of restaurants, two pools taking into considerations the sun direction (Sunset and Sunrise), the best of it all is the staff, they are amazing, friendly, and helpful! There is a person at the reception called Ahmad! This man is extremely friendly, helpful, and you can feel that from the moment of checking in!
starstarstarstarstar Mohammad Khair Obaidat
Located at the most prestigious, the sheikh Zayed road, Fairmont at the World Trade Center Metro Station is one of the most luxurious 5 star hotels of Dubai. They also have office floors and great restaurants at the ground and first floor. The best Sushi you will find here, the club here is also pretty famous. Very big parking with Valle facility. The interior is great, however the lobby is surprisingly small as a 5 star hotel
starstarstarstarstar Mohammad Abu Rashed
Impressed. Couldn't ask for more!
starstarstarstarstar Fezzy Bashir
Spanish
