Bed was too hard, ceiling in bathroom was falling, and a hole in the shower wall. Excellent placement for electrical outlets a/c works great! Ice machine access able.
starstarstarstar Adam Gutierrez
Our room looked like it's still under remodeling. The box springs still have protective plastic on them. Shower handle had an escutcheon that wasn't attached. And the tub spout is missing a trim piece (or caulking) to prevent bugs from entering into tub/shower area from the wall cavity.
star Paula Morrison
Not sure why the front desk person kept pressing me for so much personal information. I pray he does not do anything with my information, my daughter's information, or my credit card information he photocopied. I was not given a receipt so I will have to scrutinize my credit card statements over the next several months. Had we not been so tired from a long journey I may have seen the red flags more clearly. I am hoping I get refunded the odd upfront deposit he promised I would get back once I left. Please do not retaliate against me for this honest review. It was a scary experience hearing him scream profanities at the homeless and or drug addicted lady after he kicked her while she sat on the curb in the parking lot. best feature was the location to The Waffle House. Rooms were in disrepair. Mini fridge did not work and smelled of mold. Horribly over priced if it was truly the correct price. the whole time it didn't seem safe. Paper thin ceilings, walls, doors, windows. Noises seemed amplified. Woke up multiple times throughout out the night due to noise. Please do not find out the hard way about this place .
star Eric B
I traveled 4.5 hours for my stay in North Phoenix. I had several appointments this afternoon so tried to check in an hour early so I could be checked in before I take off to run appointments.
The clerk told me I had to wait until 3 o’clock check in. Normally I wouldn’t care but he was very rude about it.
I asked to use the restroom and he also refused.
I could literally see the mens room right there, have already paid for a room and have been on the road all day. Just needed to use the restroom so I can sit in my car for an hour and he wouldn’t even give me that. Poor service.
star Adrian Smith
I was unable to keep my reservation due to the room I reserved was not ADA accessible. The manager went above and beyond to show me the room before I checked-in and he explained the situation. The room was large and extra clean. Definitely, worth a stay, clean and friendly. Guess I have to come back and really stay for a night.
starstarstarstarstar Heath Humeumptewa
We looked at the reviews and we were pretty scared to come here. We paid for the room and it was non-refundable so we were coming in with hope. Lady at the front desk was very nice! The room was WAY nicer than we thought. No bed bugs. Everything was looking clean and tidy. Bed was comfy. Water pressure was great! This place is pretty good after having read the reviews we think they deserves 4 stars.
starstarstarstar Arely Servin
Clean and spacious rooms. Have Matrix Shampoo and Conditioner which is the best hair products ever. There is a Denny's. Waffle House and Castle Store within walking distance. Best rate for this hotel was on hopper.com. Highly recommend this hotel. Plus it's by the freeway which makes it an easy quick rest stop.
starstarstarstar Britney Payne
Spanish
